Dec 10, 2016 02:00:50 AM by Maria S
Hi,
When I upload a new image and click on Save, I am getting the error:
"Sorry, something went wrong. We were unable to save the image."
My image is: .jpg, 25KB
I have already tried different browsers, but the same error appears.
Thanks
Solved! Go to Solution.
Dec 10, 2016 02:42:26 AM by Vladimir G
Hi Maria,
Please use this link to submit a support request and include the screenshot of the error message, and the image file you are trying to upload.
Dec 10, 2016 02:11:04 AM by Vladimir G
Hi Maria,
Could you please try uploading the same photo after clearing your browser's cache and cookies? Also, please try to upload a different photo and contact Customer Support if the issue persists.
Dec 10, 2016 02:15:15 AM by Maria S
Cleared browser cache and cookies but I am experiencing the same problems.
How can I contact customer support?
Dec 10, 2016 02:42:26 AM by Vladimir G
Hi Maria,
Please use this link to submit a support request and include the screenshot of the error message, and the image file you are trying to upload.
Dec 13, 2016 04:46:40 AM Edited Dec 13, 2016 04:49:54 AM by Dmitry R
Hello. I am experiencing the same issue. What should I do?
Dec 13, 2016 05:02:57 AM by Vladimir G
Hi Dmitry,
Our team is working on updating the profile photo uploading process and you'll be able to upload/edit your photo by clicking on it from the home page (Find Work page), but not from Settings. Let me know if you need further assistance.
Apr 12, 2021 10:32:53 PM by Brian K
Hello Vladmir,
I am unable to upload a new profile picture. Can you help?
I've tried clearing the cache and browser history but nothing seems to change. Please help. It brings the following message.
Regards
Brian k.
Apr 12, 2021 11:13:03 PM by Pradeep H
Hello Brian,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try using a different browser to check if the problem persists.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information about profile pictures and visit our blog for more tips on choosing an awesome profile photo
Thank you
Pradeep H.
Jul 13, 2017 11:46:01 AM by Yugal K
Same old issue.
Tried everything but nothing worked.
Shame for a platform like Upwork.
Jul 13, 2017 02:22:30 PM by Valeria K
Hi Yugal,
Sorry about the error. Could you please try uploading your profile photo using a different browser? Let us know if you see the error again.
Jul 13, 2017 09:28:53 PM by Yugal K
Hi,
I tried Chrome and Safari, tried clearing cache, tried signing In and out, tried changing photo extensions, tried changing the photo names, tried changing the resolution of the image.
Is there anything else to try , please let me know.
Regards
Jul 14, 2017 12:31:23 AM by Vladimir G
Hi Yugal,
Can you please try using another photo and let us know if you were able to upload it?
Jul 14, 2017 01:27:13 AM Edited Jul 14, 2017 01:27:28 AM by Vladimir G
Hi Yugal,
Can you please send me a private message with an example of images you're not able to upload?
Jul 21, 2017 11:15:46 AM by Yugal K
Hi,
Waiting for your reply in Private message from last 10 days.
Will this stupid system ever starts working again or these are the ending days of upwork??
Jul 21, 2017 02:30:34 PM by Valeria K
Yugal,
A member of our team has reached out to you directly for more details and will assist you with the issue.
Sorry about the inconvenience.
Aug 1, 2017 10:21:41 AM by Kara A
For the last three days, the site has not saved my profile picture, even though I have tried numerous photos, cleared cache and cookies, and used different wifi networks. It seems like it will allow me to upload a picture, but then it will not save it. Screenshots are included.
What should I do?
Aug 1, 2017 11:52:59 AM by Valeria K
Kara,
Could you please make sure the file doesn't exceed 25MB and it's a clear photo of you? Let us know if you continue experience the problem.
Aug 1, 2017 08:16:12 PM by Kara A
Thanks for your reply, Valeria. I am still experienceing the problem, even though the photos I'm trying to save are each under the size limit. They are all clear headshots of me, too.
What's your advice?
Aug 1, 2017 09:19:44 PM by Avery O
Hi Kara,
I've shared your issue with the Customer Support Team and they will reach out to you via email to help resolve this issue.
Mar 10, 2019 05:59:18 PM by Lati O
I'm experiencing the same problem. I've tried reducing the resolution of the file, it is now well under the required 25mb but the result is still the same on different browsers. please help.
Mar 10, 2019 07:29:38 PM by Avery O
Hi Lati,
I can see you were able to upload a profile picture. Let me know if you are still going through an issue with uploading your profile picture so that I can look into this further.
Jul 21, 2017 12:00:49 PM by Deepika T
Jul 21, 2017 12:54:59 PM by Valeria K
Hi Deepika,
It looks like you were able to upload your profile picture.
Aug 13, 2017 09:51:26 PM by Amir N
So im getting the same issue here. trying to upload a profile pic to finish up my profile but keeps giving me the same error message as all these people. any solution to it yet?
Aug 13, 2017 10:43:19 PM by Lanie M
Hi Amir,
A member of our team will reach out to you directly to further assist you.
Sorry for the inconvenience.
Aug 23, 2017 06:29:18 PM by Brendan Z
Hello,
I am experiencing the same issue. Logged out and back in a few times, disabled ad-blocker, ran the site in Incognito Mode so there were no other cookies.
Attached screenshot of the error message. I have tried 2 different photos, same error message.
Nov 28, 2017 12:00:50 AM by Avery O
Hi Sofia,
An agent from the Customer Support Team will reach out to you directly to help you with your issue.
Aug 23, 2017 04:46:32 PM by Alejandro S
Aug 23, 2017 05:51:01 PM by Ali Z
Hi Alejandro,
Please explain in more detail, Did you keep the circle on your face portion and click on load? If not try it, I hope it will help.
Aug 23, 2017 09:35:48 PM by Avery O
Hi Alejandro,
Were you going through any specific error when you tried to upload your profile image? If so, could you please share a screengrab of the error so that we can look into it?
Aug 24, 2017 08:25:03 AM by Valeria K
Hi Muhammad,
Could you please clarify if you are having issues uploading your profile picture? Do you see any errors?
Sep 1, 2017 05:29:22 PM by Martha J
Sep 1, 2017 08:09:18 PM by Avery O
Hi Martha,
Does this happen even after you try clearing your cache, and cookies or using a different browser?
Sep 1, 2017 08:34:14 PM Edited Sep 1, 2017 09:30:27 PM by Avery O
Hi Martha,
Before I proceed, could you please share a screen grab of the error (if there are any) so that I can include it in my report. Thank you!
UPDATE: Martha, I've reported this to the team so that they can include you in the list of those who are affected by the same issue.