Unable to save image - when trying to upload my profile picture

[Maria S]

Hi, 

When I upload a new image and click on Save, I am getting the error: 

"Sorry, something went wrong. We were unable to save the image."

My image is: .jpg, 25KB

I have already tried different browsers, but the same error appears. 

Thanks

[Vladimir G]

Hi Maria,

Could you please try uploading the same photo after clearing your browser's cache and cookies? Also, please try to upload a different photo and contact Customer Support if the issue persists.

[Maria S]

Cleared browser cache and cookies but I am experiencing the same problems. 

How can I contact customer support?

[Vladimir G · Accepted solution]

Hi Maria,

Please use this link to submit a support request and include the screenshot of the error message, and the image file you are trying to upload.

[Dmitry R]

Hello. I am experiencing the same issue. What should I do?

[Vladimir G]

Hi Dmitry,

Our team is working on updating the profile photo uploading process and you'll be able to upload/edit your photo by clicking on it from the home page (Find Work page), but not from Settings. Let me know if you need further assistance.

[Yugal K]

Same old issue.
Tried everything but nothing worked.
Shame for a platform like Upwork.

[Valeria K]

Hi Yugal,

Sorry about the error. Could you please try uploading your profile photo using a different browser? Let us know if you see the error again.

[Yugal K]

Hi,

I tried Chrome and Safari, tried clearing cache, tried signing In and out, tried changing photo extensions, tried changing the photo names, tried changing the resolution of the image.


Is there anything else to try , please let me know.

Regards

[Vladimir G]

Hi Yugal,

Can you please try using another photo and let us know if you were able to upload it?