Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Unable to save image - when trying to upload my profile picture

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
21 of 55

Hi Kara, 

I've shared your issue with the Customer Support Team and they will reach out to you via email to help resolve this issue. 


-Avery
Untitled
ae35a82c
Active Member
Lati O Member Since: Mar 10, 2019
22 of 55

I'm experiencing the same problem. I've tried reducing the resolution of the file, it is now well under the required 25mb but the result is still the same on different browsers. please help.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
23 of 55

Hi Lati, 


I can see you were able to upload a profile picture. Let me know if you are still going through an issue with uploading your profile picture so that I can look into this further. 


-Avery
Untitled
deepikathakur22
Active Member
Deepika T Member Since: Jul 21, 2017
24 of 55
Hi there..
M facing issue in uploading profile photo.. Wen I choose photo from gallery it does not show me in the profile box.. N when I save it, it shows an error saying we are unable to save the photos.. Please help...!!
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
25 of 55

Hi Deepika,

 

It looks like you were able to upload your profile picture.

~ Valeria
Untitled
amircito
Active Member
Amir N Member Since: Aug 13, 2017
26 of 55

So im getting the same issue here. trying to upload a profile pic to finish up my profile but keeps giving me the same error message as all these people. any solution to it yet?

melaniemaghanoy
Community Guru
Lanie M Member Since: Jun 24, 2015
27 of 55

Hi Amir,

 

A member of our team will reach out to you directly to further assist you.

 

Sorry for the inconvenience.

brainwire-cdn
Active Member
Brendan Z Member Since: Aug 23, 2017
28 of 55

Hello,

I am experiencing the same issue. Logged out and back in a few times, disabled ad-blocker, ran the site in Incognito Mode so there were no other cookies.

 

Attached screenshot of the error message. I have tried 2 different photos, same error message.

sofia_boro011
Active Member
Sofia B Member Since: Nov 27, 2017
29 of 55

Hi I am experoiencing the same issue please help

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
30 of 55

Hi Sofia, 


An agent from the Customer Support Team will reach out to you directly to help you with your issue. 


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS