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Re: Unable to save image - when trying to upload my profile picture

camilleri-maria
Active Member
Maria S Member Since: Dec 10, 2016
1 of 55

Hi, 

 

When I upload a new image and click on Save, I am getting the error: 

 

"Sorry, something went wrong. We were unable to save the image."

 

My image is: .jpg, 25KB

I have already tried different browsers, but the same error appears. 

 

Thanks

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 55

Hi Maria,

 

Could you please try uploading the same photo after clearing your browser's cache and cookies? Also, please try to upload a different photo and contact Customer Support if the issue persists.

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camilleri-maria
Active Member
Maria S Member Since: Dec 10, 2016
3 of 55

Cleared browser cache and cookies but I am experiencing the same problems. 

 

How can I contact customer support?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
BEST ANSWER
4 of 55

Hi Maria,

 

Please use this link to submit a support request and include the screenshot of the error message, and the image file you are trying to upload.

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View solution in original post

meyend
Active Member
Dmitry R Member Since: Dec 13, 2016
5 of 55

Hello. I am experiencing the same issue. What should I do?

 

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vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
6 of 55

Hi Dmitry,

 

Our team is working on updating the profile photo uploading process and you'll be able to upload/edit your photo by clicking on it from the home page (Find Work page), but not from Settings. Let me know if you need further assistance.

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kharikala
Active Member
Brian K Member Since: Sep 25, 2018
7 of 55

Hello Vladmir,

I am unable to upload a new profile picture. Can you help?

 

I've tried clearing the cache and browser history but nothing seems to change. Please help. It brings the following message.

34322.PNG

Regards 

Brian k.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
8 of 55

Hello Brian,

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try using a different browser to check if the problem persists.

 

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information about profile pictures and visit our blog for more tips on choosing an awesome profile photo

 

Thank you

Pradeep H.

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kharikala
Active Member
Brian K Member Since: Sep 25, 2018
9 of 55

Thanks, Pradeep. It's now solved.

goteso
Active Member
Yugal K Member Since: Jul 13, 2017
10 of 55

Same old issue.
Tried everything but nothing worked.
Shame for a platform like Upwork.

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