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Unable to save image - when trying to upload my profile picture

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
11 of 55

Hi Yugal,

 

Sorry about the error. Could you please try uploading your profile photo using a different browser? Let us know if you see the error again.

~ Valeria
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goteso
Active Member
Yugal K Member Since: Jul 13, 2017
12 of 55

Hi,

I tried Chrome and Safari, tried clearing cache, tried signing In and out, tried changing photo extensions, tried changing the photo names, tried changing the resolution of the image.


Is there anything else to try , please let me know.

Regards

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
13 of 55

Hi Yugal,

 

Can you please try using another photo and let us know if you were able to upload it?

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goteso
Active Member
Yugal K Member Since: Jul 13, 2017
14 of 55

Uploaded 6 different photos. Same issue !!!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
15 of 55

Hi Yugal,

 

Can you please send me a private message with an example of images you're not able to upload?

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goteso
Active Member
Yugal K Member Since: Jul 13, 2017
16 of 55

Hi,

Waiting for your reply in Private message from last 10 days.
Will this stupid system ever starts working again or these are the ending days of upwork??

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
17 of 55

Yugal,

 

A member of our team has reached out to you directly for more details and will assist you with the issue.

 

Sorry about the inconvenience.

~ Valeria
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karalynnanderson
Active Member
Kara A Member Since: Aug 1, 2017
18 of 55

For the last three days, the site has not saved my profile picture, even though I have tried numerous photos, cleared cache and cookies, and used different wifi networks. It seems like it will allow me to upload a picture, but then it will not save it. Screenshots are included.

 

What should I do?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
19 of 55

Kara,

 

Could you please make sure the file doesn't exceed 25MB and it's a clear photo of you? Let us know if you continue experience the problem.

~ Valeria
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karalynnanderson
Active Member
Kara A Member Since: Aug 1, 2017
20 of 55

Thanks for your reply, Valeria. I am still experienceing the problem, even though the photos I'm trying to save are each under the size limit. They are all clear headshots of me, too. 

 

What's your advice?

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