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Unable to save image - when trying to upload my profile picture

Active Member
Deepika T Member Since: Jul 21, 2017
21 of 52
Hi there..
M facing issue in uploading profile photo.. Wen I choose photo from gallery it does not show me in the profile box.. N when I save it, it shows an error saying we are unable to save the photos.. Please help...!!
Valeria K Moderator Member Since: Mar 6, 2014
22 of 52

Hi Deepika,


It looks like you were able to upload your profile picture.

~ Valeria
Active Member
Amir N Member Since: Aug 13, 2017
23 of 52

So im getting the same issue here. trying to upload a profile pic to finish up my profile but keeps giving me the same error message as all these people. any solution to it yet?

Community Guru
Lanie M Member Since: Jun 24, 2015
24 of 52

Hi Amir,


A member of our team will reach out to you directly to further assist you.


Sorry for the inconvenience.

Lanie M
Active Member
Brendan Z Member Since: Aug 23, 2017
25 of 52


I am experiencing the same issue. Logged out and back in a few times, disabled ad-blocker, ran the site in Incognito Mode so there were no other cookies.


Attached screenshot of the error message. I have tried 2 different photos, same error message.

Active Member
Sofia B Member Since: Nov 27, 2017
26 of 52

Hi I am experoiencing the same issue please help

Avery O Moderator Member Since: Nov 23, 2015
27 of 52

Hi Sofia, 

An agent from the Customer Support Team will reach out to you directly to help you with your issue. 

Active Member
Muhammad R Member Since: Aug 24, 2017
28 of 52
Valeria K Moderator Member Since: Mar 6, 2014
29 of 52

Hi Muhammad,


Could you please clarify if you are having issues uploading your profile picture? Do you see any errors?

~ Valeria
Active Member
Alejandro S Member Since: Aug 23, 2017
30 of 52

I'm really trying to change my profile photo and I find it impossible. Is there any way?