Unable to save image - when trying to upload my profile picture

[Avery O]

Hi Kara, 

I've shared your issue with the Customer Support Team and they will reach out to you via email to help resolve this issue. 

[Lati O]

I'm experiencing the same problem. I've tried reducing the resolution of the file, it is now well under the required 25mb but the result is still the same on different browsers. please help.

[Avery O]

Hi Lati, 

I can see you were able to upload a profile picture. Let me know if you are still going through an issue with uploading your profile picture so that I can look into this further. 

[Deepika T]

Hi there..
M facing issue in uploading profile photo.. Wen I choose photo from gallery it does not show me in the profile box.. N when I save it, it shows an error saying we are unable to save the photos.. Please help...!!

[Valeria K]

Hi Deepika,

It looks like you were able to upload your profile picture.

[Amir N]

So im getting the same issue here. trying to upload a profile pic to finish up my profile but keeps giving me the same error message as all these people. any solution to it yet?

[Lanie M]

Hi Amir,

A member of our team will reach out to you directly to further assist you.

Sorry for the inconvenience.

[Brendan Z]

Hello,

I am experiencing the same issue. Logged out and back in a few times, disabled ad-blocker, ran the site in Incognito Mode so there were no other cookies.

Attached screenshot of the error message. I have tried 2 different photos, same error message.

[Sofia B]

Hi I am experoiencing the same issue please help

[Avery O]

Hi Sofia, 

An agent from the Customer Support Team will reach out to you directly to help you with your issue.