Unable to save image - when trying to upload my profile picture

[Deepika T]

Hi there..
M facing issue in uploading profile photo.. Wen I choose photo from gallery it does not show me in the profile box.. N when I save it, it shows an error saying we are unable to save the photos.. Please help...!!

[Valeria K]

Hi Deepika,

It looks like you were able to upload your profile picture.

[Amir N]

So im getting the same issue here. trying to upload a profile pic to finish up my profile but keeps giving me the same error message as all these people. any solution to it yet?

[Lanie M]

Hi Amir,

A member of our team will reach out to you directly to further assist you.

Sorry for the inconvenience.

[Brendan Z]

Hello,

I am experiencing the same issue. Logged out and back in a few times, disabled ad-blocker, ran the site in Incognito Mode so there were no other cookies.

Attached screenshot of the error message. I have tried 2 different photos, same error message.

[Sofia B]

Hi I am experoiencing the same issue please help

[Avery O]

Hi Sofia, 

An agent from the Customer Support Team will reach out to you directly to help you with your issue. 

[Alejandro S]

Hi,

I'm really trying to change my profile photo and I find it impossible. Is there any way?

[Ali Z]

Hi Alejandro,

Please explain in more detail, Did you keep the circle on your face portion and click on load? If not try it, I hope it will help. 

[Avery O]

Hi Alejandro, 

Were you going through any specific error when you tried to upload your profile image? If so, could you please share a screengrab of the error so that we can look into it?