Unable to save image - when trying to upload my profile picture

[Valeria K]

Hi Muhammad,

Could you please clarify if you are having issues uploading your profile picture? Do you see any errors?

[Martha J]

This morning I tried to upload a profile photo on Upwork and only a picture that doesn't have my face is there and it will not upload and I know that if it doesn't detect your face it will not upload but I don't know what to do,any help guys?

[Avery O]

Hi Martha, 

Does this happen even after you try clearing your cache, and cookies or using a different browser? 

[Martha J]

Yes

[Avery O]

Hi Martha, 

Before I proceed, could you please share a screen grab of the error (if there are any) so that I can include it in my report. Thank you!

UPDATE: Martha, I've reported this to the team so that they can include you in the list of those who are affected by the same issue. 

[June Benedick L]

im also getting the same error

[Avery O]

Hi June Benedick, 

I checked your profile and can see that your profile pictures is setup already. Were you going through any specific issue?

[Jason S]

Having the same issue. Multiple browsers, multiple images attempted, logged out/logged back in, deleted cache and history, etc. Need advice.

[Avery O]

Hi Jason, and Brendan, 

I've asked the Customer Support team to reach out to both of you directly to help you with this issue.