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Unable to save image - when trying to upload my profile picture

Active Member
Ali Z Member Since: Jan 15, 2016
31 of 52

Hi Alejandro,

 

Please explain in more detail, Did you keep the circle on your face portion and click on load? If not try it, I hope it will help. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
32 of 52

Hi Alejandro, 

Were you going through any specific error when you tried to upload your profile image? If so, could you please share a screengrab of the error so that we can look into it? 


-Avery
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Active Member
Martha J Member Since: Sep 1, 2017
33 of 52
This morning I tried to upload a profile photo on Upwork and only a picture that doesn't have my face is there and it will not upload and I know that if it doesn't detect your face it will not upload but I don't know what to do,any help guys?
Moderator
Avery O Moderator Member Since: Nov 23, 2015
34 of 52

Hi Martha, 


Does this happen even after you try clearing your cache, and cookies or using a different browser? 


-Avery
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Active Member
Martha J Member Since: Sep 1, 2017
35 of 52
Yes
Moderator
Avery O Moderator Member Since: Nov 23, 2015
36 of 52

Hi Martha, 

Before I proceed, could you please share a screen grab of the error (if there are any) so that I can include it in my report. Thank you!

 

UPDATE: Martha, I've reported this to the team so that they can include you in the list of those who are affected by the same issue. 


-Avery
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Active Member
June Benedick L Member Since: Jan 30, 2018
37 of 52

im also getting the same error

Moderator
Avery O Moderator Member Since: Nov 23, 2015
38 of 52

Hi June Benedick, 

 

I checked your profile and can see that your profile pictures is setup already. Were you going through any specific issue?


-Avery
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Active Member
Jason S Member Since: Aug 23, 2017
39 of 52

Having the same issue. Multiple browsers, multiple images attempted, logged out/logged back in, deleted cache and history, etc. Need advice.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
40 of 52

Hi Jason, and Brendan, 


I've asked the Customer Support team to reach out to both of you directly to help you with this issue.


-Avery
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