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Unable to sign in on desktop app on backup laptop

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Active Member
Dean Joshua S Member Since: Feb 12, 2017
1 of 6

Hi there,

 

I'm trying to set up the desktop app on my backup laptop, but I'm getting this error. "Due to technical difficulties we are unable to process your request. Please try again later." 

 

I already signed out the desktop app and browser on my main laptop, but it's still giving the same error. This is not a password issue since I can sign-in on the desktop app and browser on my main device.

 

Both devices are running on windows 10

 

I included a screenshot. Any ideas?

 

Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Dean Joshua,

 

Could you please clarify if you're seeing the error message before you enter any password or click ''Sign up with Google'' account or after?

 

Thank you!


~ Bojan
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Active Member
Dean Joshua S Member Since: Feb 12, 2017
3 of 6

I get the error after I enter the password

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 6

Hi Dean, 

Could you please try uninstalling, and re-installing the app again to see if the issue persists. 


-Avery
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Active Member
Dean Joshua S Member Since: Feb 12, 2017
5 of 6

Hi there,

 

I already tried to do that but it's still giving the same error. The weird thing is another person can log in to the Upwork desktop app on my secondary laptop. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Dean Joshua,

 

I'm sorry to hear that the issue persists. One of our team members will reach out to you directly via a support ticket to assist you further with this concern.

 

Thank you for your patience. 


~ Bojan
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