Please note that you need to take the first step as describe in our agent's message, in order for our team to follow up and initiate the video call. Please check the latest notification you received for detailed instructions about how to proceed with verifying your profile.
If you didn't receive the latest email from the team, please check the emails that were sent on February 5, and March 5 so that you can see the full instructions on how you can verify your account.
I can see that the team has sent you a notification to complete your video-chat verification last April 23. Once this has been completed, you can continue bidding for projects on the platform.
It shows that you still have to complete your profile. Once your profile is completed and reviewed as well as pass the review then only can you proceed to start submitting proposals.
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