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Community Member

Unable to update agency logo/profile picture

I tried changig my agency logo multiple times in last week. It is not working.


Here's some diagnosis. I see that you guys use AWS S3 to upload/store images. I can confirm that the logo is being uploaded successfully to S3, I used chrome developer tool to get verify the s3 url is working. I can see the image being replaced immidiately on the edit agency page. But as soon as I refresh the page, it goes back to previous logo. I am not not even able to delete the current logo. It looks like the new logo URL is not being saved properly in the database once the upload to S3 is done.


Please resolve this issue. It's really annoying. I can do it for free if you don't have enough time/money 😉


hello, alex, I'm having the same problem, what should I do? 

Hi Aleksandar,


Hope you are doing well! 


I am having the same issue with setting up the logo for agency profile.


Thank you

Mohamed ARDIF

Hi Mohamed,


I checked but it doesn't look like you have an Agency on your account, could you please share more details? For general information about editing an Agency Profile check out this help article.


Community Member

Hello, I'm having the same problem, what should I do? 

Hi SokSambath,


Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


Thank you,


Community Member

I have the same problem, I tried clearing Cache & Cookies and using other browsers. However, still only upwork's default logo keeps showing. Please find the screenshot below of the current default logo that keeps showing every time I change it:


Best regards,

Community Member

I'm having the same problem. I uploaded the logo of my agency but doesn't show up. I've tied deleting cookies, cache and even checked on another computer and it doesn't show up.

Hi Adeola,


Thank you for reaching out. I checked on your account and found no agency. Please create an agency first then edit the agency’s profile and contact information from their agency account by going to Find Work › Agency Profile. For ideas, read best practices for creating a great agency profile.


You may also check this list of articles for more information about agencies in Upwork.

~ AJ
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