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bitkot
Member

Unable to update agency logo/profile picture

I tried changig my agency logo multiple times in last week. It is not working.

 

Here's some diagnosis. I see that you guys use AWS S3 to upload/store images. I can confirm that the logo is being uploaded successfully to S3, I used chrome developer tool to get verify the s3 url is working. I can see the image being replaced immidiately on the edit agency page. But as soon as I refresh the page, it goes back to previous logo. I am not not even able to delete the current logo. It looks like the new logo URL is not being saved properly in the database once the upload to S3 is done.

 

Please resolve this issue. It's really annoying. I can do it for free if you don't have enough time/money ๐Ÿ˜‰

45 REPLIES 45
vladag
Community Manager
Community Manager

Hi Amit,

 

I'll ask our team to take a look at the issue you described and follow up with you directly with more information.

~ Vladimir
Upwork

Dear Vladimir,

 

I've exactly the same problem here. I am unable to update my agency logo. 

Is there, by now, a solution found for this issue? Please help me!

 

Thanks in advance,

Kind regards,

Tajana 

vladag
Community Manager
Community Manager

Hi Tajana,

 

Please try clearing your cache and cookies, using a different browser and if you're still not able to upload the logo, please submit a support ticket with all the relevant information so our team could try to replicate the problem and assist you further.

~ Vladimir
Upwork

Hi Vladimir, 

 

I'm having the same problem. I uploaded the logo of my agency but doesn't show up. I've tied deleting cookies, cache and even checked on another computer and it doesn't show up. 

 

Any quick fix? 

 

Thank you

Nevermind. Just loaded the new logo. ๐Ÿ˜„

Hello, dear support, cannot update agency log. 

Tried in different browsers where cleared cache.

After upload `saved` popup shown, but after refresh same logo displayed (not one I'm trying to change)

Hi Artem,

I will escalate your problem to our technical to team to investigate it further and one of our team members will reach out to you via ticket to assist you further. Thank you.

~ Goran
Upwork

I have created an agency, and I cannot upload agency image. It looks like it is uploaded, and everywhere on settings it appeared, but main page of my agency is still with dummy image. I have tryied both mozilla, chrome and safari, png and jpeg of different sizes. Nothing. Also I have tried to clean cache coockies and all advices that were given before. It looks like this is very big problem, because logo - is a face of my agency and I cannot talk with other vendors until it would appears. Is it a big deal to fix? 

Hi Pavel,

 

 

I checked your Agency profile and profile picture showing there is the one with the Agency name. Could you please confirm if this is the picture you would like to change and we'll have one of our team members reach out to you and assist you directly with profile picture changing. Thank you.

~ Bojan
Upwork

It doesnt looks like image is downloaded and visible. Can you confirm that this is right behavior?

Hi Pavel,

 

Thank you for following up with the screenshot. I'll escalate your report to our support team and one of our agents will reach out directly to you via support ticket to assist you further. Thank you for your patience. 

~ Bojan
Upwork

Thank you for yor reply. Is there some other way to update my Agency profile while your team would be fixing this? My agency without a logo looks like fake. 

I am also having the same issue. Can you please fix it?

Hello Amir,

 

I am able to see that you have successfully uploaded your Agency logo. Please confirm if the isssue has been fixed. 

It was uploaded while creating an agency profile, but now I want to replace
it with a new logo which I have designed.

Thank you

Hi Amir,

 

Can you please try a different browser or clear your cache and cookies before retrying to upload the new logo for your agency? If it still do not show your updated logo, please let us know so we can check further. Thank you!

~ Joanne
Upwork

Thank you. It's updated now. 

I am also facing the same issue. I could not update my agency logo. Can you please check? 

Hi Jatinder,

 

One of our team members will reach out to you via ticket and assist you further with your agency logo. Thank you.

~ Goran
Upwork

I'm having the same problem. I uploaded the logo of my agency but doesn't show up. I've tied deleting cookies, cache and even checked on another computer and it doesn't show up. 

Hi Mohit,

 

I checked your agency profile and it looks like your agency logo has already been uploaded successfully. Please let us know if you have any questions, thank you!

~ Joanne
Upwork

I'm getting an error that my logo is over the 25mb limit, but it's only 4.5mb...  Tried several other versions of the file (even under 1mb) and I still got the error.

Hi Alexander,

 

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork

+1

This has been an issue for me but I eventually resolved it by using another browser instead of clearing the cache. It is frustrating, though. It appears that the freelancer photo does not have this issue. 

I am also facing the same issue. I could not update my agency logo. Can you please check?

 

 

Hi Mae,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep


Upwork

I am having same problem. I am unable to change my logo. Please share any solution so that I can change my Agency profile Logo.

Hi Usama,

 

Could you please confirm if you`re receiving any errors on your end? If yes, please share the text of the error you`re receiving on your end. Thank you.

~ Goran
Upwork

I am also facing the same issue with updating the logo 

Hi Shobhit,

 

I checked but couldn't replicate the issue with the image upload. Could you please try clearing your cache and cookies or using a different browser? Are you receiving any errors? Could you please send us a screenshot from your end so that we can take a look?

 

Thank you.

~ Aleksandar
Upwork

Hi Aleksandar,

 

Hope you are doing well! 

 

I am having the same issue with setting up the logo for agency profile. I have cleared the cache and cookies, I even tried to do it with another browser but didn't worked. The agency logo is not showing up on my agency profile and I want to quickly set it up for work. Please help me.

 

Thank you,

Abdul Rehman

Hi Abdul,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork

Hi, I have the same problem. I've done all the suggestions, but it still doesn't work. Please help fix this issue.

Hi, I have the same problem. I've done all the suggestions, but it still doesn't work. Please help fix this issue.

Hi Dmytro,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep


Upwork

Hi, I have the same problem. I've done all the suggestions, but it still doesn't work. Please help fix this issue.

Hi Dmytro,

 

Can you please confirm if you're seeing any errors on your end? If so, would you mind sharing a screenshot of the error you're getting so we can better assist you?

~ Luiggi
Upwork

Hello Technical Team,

I have two problems with my agency page:

1. Agency Logo/ Profile Picture cannot be updated:
The Agency Logo/ Profile Picture keeps showing upwork's default logo, when I change it to my own logo and refresh page it shows upwork's default logo again (The below image). I tried clearing Cache & Cookies and/or using other browsers, still not solved.

Newtec-Services-Upwork.png


2. Some Business Managers and Agency Members are not showing:
When I click on "View Profile as Client", not all Business Managers nor all Agency Members are showing. However, when I click on "Edit Profile", all Business Managers and Agency Members are showing correctly.

Please help!!

Best regards,

Yahya

Hi Yahya,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep


Upwork