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Unable to update agency logo/profile picture

pavel-zagorskyy
Active Member
Pavel Z Member Since: Jan 21, 2019
11 of 29

It doesnt looks like image is downloaded and visible. Can you confirm that this is right behavior?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 29

Hi Pavel,

 

Thank you for following up with the screenshot. I'll escalate your report to our support team and one of our agents will reach out directly to you via support ticket to assist you further. Thank you for your patience. 

~ Bojan
Upwork
pavel-zagorskyy
Active Member
Pavel Z Member Since: Jan 21, 2019
13 of 29

Thank you for yor reply. Is there some other way to update my Agency profile while your team would be fixing this? My agency without a logo looks like fake. 

aamirtechs
Active Member
Amir H Member Since: Oct 12, 2018
14 of 29

I am also having the same issue. Can you please fix it?

crayhernandez
Upwork Staff
Cray H Upwork Staff Member Since: Jul 21, 2018
15 of 29

Hello Amir,

 

I am able to see that you have successfully uploaded your Agency logo. Please confirm if the isssue has been fixed. 

aamirtechs
Active Member
Amir H Member Since: Oct 12, 2018
16 of 29
It was uploaded while creating an agency profile, but now I want to replace
it with a new logo which I have designed.

Thank you
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
17 of 29

Hi Amir,

 

Can you please try a different browser or clear your cache and cookies before retrying to upload the new logo for your agency? If it still do not show your updated logo, please let us know so we can check further. Thank you!

~ Joanne
Upwork
aamirtechs
Active Member
Amir H Member Since: Oct 12, 2018
18 of 29

Thank you. It's updated now. 

jatinderbahl
Active Member
Jatinder Pal B Member Since: Mar 28, 2019
19 of 29

I am also facing the same issue. I could not update my agency logo. Can you please check? 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 29

Hi Jatinder,

 

One of our team members will reach out to you via ticket and assist you further with your agency logo. Thank you.

~ Goran
Upwork
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