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Unable to update agency logo/profile picture

Active Member
Pavel Z Member Since: Jan 21, 2019
11 of 25

It doesnt looks like image is downloaded and visible. Can you confirm that this is right behavior?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 25

Hi Pavel,

 

Thank you for following up with the screenshot. I'll escalate your report to our support team and one of our agents will reach out directly to you via support ticket to assist you further. Thank you for your patience. 

~ Bojan
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Active Member
Pavel Z Member Since: Jan 21, 2019
13 of 25

Thank you for yor reply. Is there some other way to update my Agency profile while your team would be fixing this? My agency without a logo looks like fake. 

Active Member
Amir H Member Since: Oct 12, 2018
14 of 25

I am also having the same issue. Can you please fix it?

Community Guru
Mary H Member Since: Jul 21, 2018
15 of 25

Hello Amir,

 

I am able to see that you have successfully uploaded your Agency logo. Please confirm if the isssue has been fixed. 

- Mary
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Active Member
Amir H Member Since: Oct 12, 2018
16 of 25
It was uploaded while creating an agency profile, but now I want to replace
it with a new logo which I have designed.

Thank you
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
17 of 25

Hi Amir,

 

Can you please try a different browser or clear your cache and cookies before retrying to upload the new logo for your agency? If it still do not show your updated logo, please let us know so we can check further. Thank you!


-Joanne
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Active Member
Amir H Member Since: Oct 12, 2018
18 of 25

Thank you. It's updated now. 

Active Member
Jatinder Pal B Member Since: Mar 28, 2019
19 of 25

I am also facing the same issue. I could not update my agency logo. Can you please check? 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 25

Hi Jatinder,

 

One of our team members will reach out to you via ticket and assist you further with your agency logo. Thank you.


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