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Unable to update agency logo/profile picture

Active Member
Mohit T Member Since: Sep 22, 2017
21 of 25

I'm having the same problem. I uploaded the logo of my agency but doesn't show up. I've tied deleting cookies, cache and even checked on another computer and it doesn't show up. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
22 of 25

Hi Mohit,

 

I checked your agency profile and it looks like your agency logo has already been uploaded successfully. Please let us know if you have any questions, thank you!


-Joanne
Untitled
Active Member
Alexander F Member Since: Sep 20, 2019
23 of 25

I'm getting an error that my logo is over the 25mb limit, but it's only 4.5mb...  Tried several other versions of the file (even under 1mb) and I still got the error.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
24 of 25

Hi Alexander,

 

I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Active Member
James W Member Since: Nov 5, 2015
25 of 25

+1

This has been an issue for me but I eventually resolved it by using another browser instead of clearing the cache. It is frustrating, though. It appears that the freelancer photo does not have this issue. 

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