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Rei's avatar
Rei T Community Member

Unable to update employment history

Seeking your assistance as I'm unable to update/add employment history.

I'm getting an error "Failed to persist the employment entry. Please try again later.

I already tried using incognito and got the same error. Please help.

15 REPLIES 15
Pradeep's avatar
Pradeep H Retired Team Member

Hi Rei,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you,

Pradeep

Rei's avatar
Rei T Community Member

Hi Pradeep, got the same error I also used a different browser

 

Reyman's avatar
Reyman T Community Member

Me too. Got the same problem. Even when I switch to a different browser. Kindly help please.

Joanne's avatar
Joanne P Retired Team Member

Hi Reyman,

 

Have you tried clearing your browser’s cookies? If the issue persists, could you please share the following information so we can forward it to our team to investigate further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better
~ Joanne
Upwork
Anahit's avatar
Anahit M Community Member

Hi! I'm having the same issue here.

Kent's avatar
Kent G Community Member

I also got similar error with updating my profile, is this matter fixed on your end?

Nikola's avatar
Nikola S Retiring Moderator

Hi Kent,

 

Thank you for reaching out to us. Could you please share a screenshot of the error message you receive on your end so that we can assist you further? 

~ Nikola
Rei's avatar
Rei T Community Member

Hi Nikola, I'm still getting an error, even though I cleared the cache and cookies and used a different browser. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Rei,

 

Could you please share a screenshot of the error message you receive on your end so we can assist you further? 

~ Nikola
Rei's avatar
Rei T Community Member

Hi Nikola here's the screenshot of the error. 

6ec25a7b_0-1666685174587.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rei,

 

Thank you for providing a screenshot. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Sidney's avatar
Sidney L Community Member

I also encounter the same issue. Can you please assist me with this? thanks

 

Joanne's avatar
Joanne P Retired Team Member

Hi Sidney,

 

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better
~ Joanne
Upwork
Sidney's avatar
Sidney L Community Member

- Google Chrome


- Android 12 (phone) ; Windows 11 pro (laptop)
Pradeep's avatar
Pradeep H Retired Team Member

Hi Sidney,

 

Thank you for sharing the information. I'll have one of our customer support agents reach out to you directly to assist you further. 

 

- Pradeep