Oct 1, 2019 11:00:19 PM by Kinnari B
Hello,
I have an upwork account since December 2017.
Now it is asking me to validate identify by uploading id card, driving license or passport.
It allows to upload only single image.
I did tried uploading PAN Card image, passport image and/or dirving license.
It is not accepting saying pan card is black and white, passport is not full (now tell me how can entire passport come in single image?) and dirving license is hand written (it was issued in year 2000 that time no smart card was present). now how can I resolve this issue? I am genuine candidate eitehr allow me to upload PDF then you will get all documents.
Note: I have new license but it has name after my marriage so then will i have to upload marriage certificate also? IF so where can I upload the same.
Please take this issue on priority, I am working on few task, to get it complete need to close this verification.
Oct 1, 2019 11:13:02 PM by Goran V
Hi Kinnari,
I checked your account and I can see that you`re communicating with our team on your ticket. If you have any additional questions feel free to post them on your ticket, our team will assist you further. You can access your tickets on this Link, thank you.
Apr 15, 2020 11:24:16 AM by Ikechukwu E
Apr 15, 2020 12:52:24 PM by Bojan S
Hi Ikechukwu,
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Thank you!
Apr 21, 2021 08:53:24 AM by Abdul R
Hi,
I'm unable to verify my identity.
Apr 21, 2021 12:11:46 PM by Bojan S
Hi Abdul,
I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Apr 23, 2021 06:03:53 AM by Abdul R
Hi,
I've again tried with Firefox. but didn't get success. I'm available for video verification or anything. I'm wondering why this process not resolving as I'm trying from 3 days. Few dyas back at 18-April the process was very smooth and my document got verified. But now still tryig to succeed.
can you please help me to figure this out or any procedure which I've to follow to get verified?
Apr 23, 2021 06:19:24 AM by Goran V
Hi Abdul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jul 22, 2022 09:41:36 PM by Mohit M
Hi Bojan,
I am unable to find profile verification button in my upwork settings, can you please help me.
Jul 22, 2022 11:06:39 PM by Joanne P
Hi Mohit,
It seems like you are interested in earning the ID verified badge. We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.
Jun 12, 2021 12:09:35 PM by Andrea G
Hi John,
It looks like you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Mar 11, 2022 08:11:36 AM Edited Mar 11, 2022 08:12:47 AM by Abdur R
The document I submitted for account verification was not approved and they asked me to resubmit the valid document, Now I want to resubmit the correct document but does not show me any options there for reuploading my document.
What can I do in this situation?
Mar 11, 2022 09:01:26 AM by Andrea G
Hi Abdur,
I checked with the team and they were able to sort this out. You should be able to see your badge on your profile now!
Mar 15, 2022 11:37:22 AM Edited Mar 15, 2022 11:40:28 AM by Saiful I
Hello, I am facing the same issue. I have tried chrome and firefox. I tried to upload my National ID and Passport but it failed.
Mar 15, 2022 12:08:37 PM by Nikola S
Hi Saiful,
Thank you for reaching out to us. I checked and it looks like you submitted your documents for review. Please allow more time for our team to review them. They should complete the review in the next 24 hours.
If they need any additional information they will let you know.
Mar 17, 2022 02:05:16 AM by Saiful I
Hello Nikola, It's almost 2 days I updated my documents for identity verification but it still under review.
Mar 17, 2022 02:55:40 AM by Joanne P
Hi Saiful,
I've escalated your concern to the team so that they can look into this for you.
Mar 17, 2022 11:14:37 AM by Saiful I
Hi Marie, My Request is still under review. How many days its take to complete?
Mar 17, 2022 12:32:36 PM by Nikola S
Hi Saiful,
I am sorry for the inconvenience this has caused. I reached out to the team handling your case and your verification is now approved. You should be able to see the "Identity Verified" badge on your profile.
Let us know if you need further assistance.
Aug 22, 2022 11:04:06 AM by Chelsea C
Hello,
I accidentally uploaded an old version of my driver's license and was denied access. Can someone please contact me to let me know how to upload the correct version? I would like to get verified as soon as possible.
Thank you,
Chelsea
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