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Unable to verify that I am located in the USA.

I've been waiting for more than 2 weeks for Upwork to verify that I am located in the USA using the alternative verification method. 

Each time I check to see if I've been verified, I'm greeted with this message "Thank you for completing the Upwork ID Verification upload. Please allow 3-4 business days for your ID Verification to be completed.".  What do I have to do to definitively finish the verification process? 

Community Manager
Community Manager

I'm sorry for the delay Alberto Jaime. I'll go ahead and check your account and get back to you when I have more information. 


UPDATE: Hi Alberto Jaime, I checked and can see you were being asked to update your name on this support ticket. Please follow the instructions on the support ticket to resolve your issue.

~ Avery

I did this and was told that if it failed to use the alternative verification method instead. I did that and now the page just tells me to wait.

Hi Alberto Jaime,


One of our team members will reach out to you and assist you further, thank you for your patience!

~ Bojan
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