Unable to verify your Tax ID number on Upwork

[gopip18]

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

[1f48c3ee]

I know he replied that why I mentioned that I followed the helpdesk guide but still its not verified. My works are pending I am not applying just because of this. 

[NikolaS]

Hi Sajiya,

If you need further assistance it is best to respond to your ticket directly so that our team can assist you accordingly.  

[1f48c3ee]

How can I verify my tax information? I have tried it many time. Contacted
the helpdesk they replied and I have fixed the issues. But still its not
verifying. What should I do?

[PradeepH]

Hi Sajiya,

I checked your account and noticed that we are unable to verify your PAN due to a name mismatch. As mentioned by the support agent, we verify your PAN against government records to make sure it is accurate and valid. Make sure that the name on your PAN matches the name on your Upwork account. That said, please update your name on the Upwork account to match the details on the PAN. 

- Pradeep

[1f48c3ee]

When the helpdesk first notify me to correct my name. I corrected at that time without wasting any time. Still its same. I am getting new contracts and in this phase if I got tds for 5%. It would be bad for me. 

[759e32fa]

Hi Sajiya,

I'm sorry to hear about that. It would be best to continue coordinating with our support team as they can advise you best on what steps you need to take next. You can access your support tickets here.

[a6392785]

I provided my PAN card information, so why did WHT deducted was 5% of my earnings after I submitted this information?

[PradeepH]

Hi Yash,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[79c91fae]

After uploading a valid pancard in my tax information upwork india deducting 5% of tds

[PradeepH]

Hello Shivam,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[rajwinder1987]

I linked My AAdhar with PAN in NOvemember. I m still charged 5% TDS . What i can  do so that TDS will be 1% .Please suggest  if any one knows 

[rekasesh]

Did you add your PAN details and address in the tax menu in your profile?

If you did, then the TDS will reduce to 1% from the time the details are saved.

[LuiggiR]

Hi Rajwinder,

I can see that you're communicating with the support team directly. Please continue to do so and don't hesitate to follow up if you have questions.

[c51ba717]

Although I have submitted my PAN card detials I still get the suggestion to update my pan card. Moreover, the comission deducted is more.

[PradeepH]

Hi Azaj,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[neha_chouhan]

I have added a billing method a week ago but that still not activated, what should I do to check the problem or to get it activated?

[PradeepH]

Hi Neha,

Thank you for your message. If you are referring to the payment method, I see that your payment method is already accepted. Please update the Tax Information page to activate your payment method. 

- Pradeep

[abhay991]

So i have read details on upwork forum that i will be taxed 1% from April 1, 2021 if i have PAN or an Aadhaar number linked in my profile else 5%. I have currently linked the PAN Number in my tax info but still got charged 5% for my last 2 projects. I am confused what to do. Also i am paying GST Fees for every milestone even though i have mentioned in my profile that i don't have GSTIN. Can anyone please help me with this topic? Thanks in advance.

[PradeepH]

Hi Abhay,

As a business operating in India, we have to follow the tax laws of the country. This means we need to collect GST on Upwork services and pay it to the government. However, if you provide us with a valid GSTIN, we can exempt you from this tax. 

I will share your report with our team to check your TDS charges and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[831c549c]

Can you plz why i have charge with 5% even after verification of PAN completed 

[JoanneP]

Hi Saeed,

We withhold a 5% tax if you have not provided a valid PAN or have not linked it to your Aadhaar number by the Indian government’s deadline. When I checked it looks like you've selected the 'I don't have a GSTIN.' This means that Upwork collects GST on specific transactions. You can check this here. You can check this page for more information. 

[831c549c]

Hi Joanne,

you are mixing 2 different things here.

My PAN is verified so my hourly invoice should not be charged with 5%. It should be 1%

and regarding GST which I don't have - GST is already charged with 18% on service fee.

It is some issue with the system instead of 1 % i have been 5%.. plz correct it with payment team

 

 

for your reference-

To be compliant, Upwork will begin charging goods and services tax (GST) in India in November 2023. GST applies to many digital service purchases that Upwork supplies, such as the purchase of Connects, service fees, and membership fees. GST does not apply to freelancer or agency services or income earned from completing those services.

[LuiggiR]

Hi Saeed,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[8cf2eb2d]

Hello I don't have a pan card as I am not yet eligible for that and upwork keeps asking for it to withdraw money how do I solve this problem. 

[LuiggiR]

Hi Sumeet,

Having a PAN is an essential requirement for you to be able to withdraw your funds. If you do not have one, please consult a tax advisor or a local tax authority in your country on how you can obtain one.