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Gopi's avatar
Gopi P Community Member

Unable to verify your Tax ID number on Upwork

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

gopip18_1-1646185972652.png

 

 

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Abdul, 

 

The TAX ID (PAN) status is under "Pending Verification" until we have a manual verification for PAN. Once you enter a PAN number, you will automatically get a reduced withholding tax of 1% regardless of the PAN "Pending Verification" status. There is no further action needed on your end. 


~ Avery

View solution in original post

384 REPLIES 384
Sajiya's avatar
Sajiya S Community Member

Hello, 
I am trying to verify my tax information from last 15 days but its still not verified. The red line saying 5% tds will be cutted if you dont verify your pan card still appears. What should I do? how can I know if its verified or not. Please help me. I have opened this ticket before and there were reply which I followed but still its not verified. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Sajiya,

 

Thank you for following up. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further. 

~ Nikola
Sajiya's avatar
Sajiya S Community Member

I know he replied that why I mentioned that I followed the helpdesk guide but still its not verified. My works are pending I am not applying just because of this. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Sajiya,

 

If you need further assistance it is best to respond to your ticket directly so that our team can assist you accordingly.  

~ Nikola
Sajiya's avatar
Sajiya S Community Member

How can I verify my tax information? I have tried it many time. Contacted
the helpdesk they replied and I have fixed the issues. But still its not
verifying. What should I do?
Pradeep's avatar
Pradeep H Retired Team Member

Hi Sajiya,

 

I checked your account and noticed that we are unable to verify your PAN due to a name mismatch. As mentioned by the support agent, we verify your PAN against government records to make sure it is accurate and valid. Make sure that the name on your PAN matches the name on your Upwork account. That said, please update your name on the Upwork account to match the details on the PAN. 

 

- Pradeep

Sajiya's avatar
Sajiya S Community Member

When the helpdesk first notify me to correct my name. I corrected at that time without wasting any time. Still its same. I am getting new contracts and in this phase if I got tds for 5%. It would be bad for me. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sajiya,

 

I'm sorry to hear about that. It would be best to continue coordinating with our support team as they can advise you best on what steps you need to take next. You can access your support tickets here.


~ AJ
Upwork
Yash's avatar
Yash N Community Member

I provided my PAN card information, so why did WHT deducted was 5% of my earnings after I submitted this information?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Yash,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Shivam's avatar
Shivam P Community Member

After uploading a valid pancard in my tax information upwork india deducting 5% of tds

Pradeep's avatar
Pradeep H Retired Team Member

Hello Shivam,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


- Pradeep

Rajwinder's avatar
Rajwinder K Community Member

I linked My AAdhar with PAN in NOvemember. I m still charged 5% TDS . What i can  do so that TDS will be 1% .Please suggest  if any one knows 

Rekha's avatar
Rekha S Community Member

Did you add your PAN details and address in the tax menu in your profile?

 

If you did, then the TDS will reduce to 1% from the time the details are saved.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Rajwinder,

 

I can see that you're communicating with the support team directly. Please continue to do so and don't hesitate to follow up if you have questions.

~ Luiggi
Azaj's avatar
Azaj P Community Member

Although I have submitted my PAN card detials I still get the suggestion to update my pan card. Moreover, the comission deducted is more.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Azaj,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Neha's avatar
Neha C Community Member

I have added a billing method a week ago but that still not activated, what should I do to check the problem or to get it activated?

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Neha,

 

Thank you for your message. If you are referring to the payment method, I see that your payment method is already accepted. Please update the Tax Information page to activate your payment method. 

 

- Pradeep

Abhay's avatar
Abhay B Community Member

So i have read details on upwork forum that i will be taxed 1% from April 1, 2021 if i have PAN or an Aadhaar number linked in my profile else 5%. I have currently linked the PAN Number in my tax info but still got charged 5% for my last 2 projects. I am confused what to do. Also i am paying GST Fees for every milestone even though i have mentioned in my profile that i don't have GSTIN. Can anyone please help me with this topic? Thanks in advance.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Abhay,

 

As a business operating in India, we have to follow the tax laws of the country. This means we need to collect GST on Upwork services and pay it to the government. However, if you provide us with a valid GSTIN, we can exempt you from this tax. 

 

I will share your report with our team to check your TDS charges and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Saeed's avatar
Saeed S Community Member

Can you plz why i have charge with 5% even after verification of PAN completed 

Joanne's avatar
Joanne P Retired Team Member

Hi Saeed,

 

We withhold a 5% tax if you have not provided a valid PAN or have not linked it to your Aadhaar number by the Indian government’s deadline. When I checked it looks like you've selected the 'I don't have a GSTIN.' This means that Upwork collects GST on specific transactions. You can check this here. You can check this page for more information. 

 

~ Joanne
Upwork
Saeed's avatar
Saeed S Community Member

Hi Joanne,

 

you are mixing 2 different things here.

 

My PAN is verified so my hourly invoice should not be charged with 5%. It should be 1%

and regarding GST which I don't have - GST is already charged with 18% on service fee.

 

It is some issue with the system instead of 1 % i have been 5%.. plz correct it with payment team

 

IMG_3049.jpeg

for your reference-

 

To be compliant, Upwork will begin charging goods and services tax (GST) in India in November 2023. GST applies to many digital service purchases that Upwork supplies, such as the purchase of Connects, service fees, and membership fees. GST does not apply to freelancer or agency services or income earned from completing those services.

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Saeed,

 

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi