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gopip18
Community Member

Unable to verify your Tax ID number on Upwork

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

gopip18_1-1646185972652.png

 

 

ACCEPTED SOLUTION
AveryO
Community Manager
Community Manager

Hi Abdul, 

 

The TAX ID (PAN) status is under "Pending Verification" until we have a manual verification for PAN. Once you enter a PAN number, you will automatically get a reduced withholding tax of 1% regardless of the PAN "Pending Verification" status. There is no further action needed on your end. 


~ Avery
Upwork

View solution in original post

335 REPLIES 335
3f4ac937
Community Member

Hi Upwork team,

 

2 Months back, I posted the same question. The solution was to get my PAN card approved. My PAN card is approved now. But, still in the recent transactions, total of 2.8 (GST: 1.8% + Withholding Tax: 1%) is reduced from my payment. Why is it so?

Please let me know.

 

With Regards

Geetha

Hi Geetha,

 

I understand your concern regarding the tax deductions from your payment. Let's clarify this issue for you. The tax deductions you mentioned consist of both Goods and Services Tax (GST) and Withholding Tax. Since you have updated your PAN number, your Withholding Tax is reduced from 5% to just 1%.

 

We’re required to comply with the tax laws of the countries where we operate to continue to do business in those countries. In India, it is mandatory for us to collect Goods and Services Tax (GST) on Upwork services and deliver it to the government, unless we have a valid GSTIN (GST identification number) on record for you. In the event that you do not provide a valid GSTIN, we are obligated to charge you GST and remit it to the Indian government. However, if you supply a valid GSTIN, we will be exempted from collecting the tax. To enter your GSTIN, go to your account’s Settings > Tax Information.

 

To get a clearer understanding of the specific deductions in your case, we recommend reviewing your transaction details or consulting with a tax professional who can provide guidance tailored to your situation. If you have any further questions or need assistance, feel free to reach out to us.

 

- Pradeep

Upwork

Thank you for explaining.

Regards

Geetha

llocale
Community Member

Hello there,

 

I wanted to clear out a query: I have already submitted my Tax details like PAN number and that PAN is already linked to Aadhar in India. Inspite of the details already there, the recent transaction shows upwork charged 5% WHT, whereas it should be 1%.

 

Please have look at the screenshot and clarify. Thankyou!

Hi Kamal,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
8a86a309
Community Member

I have already submitted and verified my PAN and the step shows complete. It was done last year and I got verification, but still this notification always shows on top of my profile:  "In compliance with Tax Law in India, Upwork withholds 1% Tax at Deduction Source (TDS) from your payments. The TDS can be as much as 5% if you haven't provided your govt. issued tax id yet. Please click here to add your PAN asap. For more details, read our FAQs." I have tried in customer service chat, but couldn't get a resolution. Someone please help.

Untitled.jpg

Hi Vipin,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
4579157e
Community Member

I have my PAN card added to my Upwork account and have completed all of my tax information and tax forms. But instead of a 1% Withholding Tax deduction, a 5% WHT was deducted from my payment.

 

According to this upwork article https://support.upwork.com/hc/en-us/articles/360044709894-Indian-Tax-Deducted-at-Source-TDS-or-Withh...

I'm new to this website. can someone please help?

Hi Aakash,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
56b34812
Community Member

I have provided govt. issued tax id and PAN, but the upwork site it still tells "In compliance with Tax Law in India, Upwork withholds 1% Tax at Deduction Source (TDS) from your payments. The TDS can be as much as 5% if you haven't provided your govt. issued tax id yet. Please click here to add your PAN asap. For more details, read our FAQs."

 

I have made sure all details are correct, it also tells the process it completed. 

 

image_2024-05-29_114705486.pngimage_2024-05-29_114802553.png

 

It has been week I am facing this. 

Hi Titiksha,

 

Thank you for your message. I checked and can confirm that you have already added your PAN number under the tax identification number section, but you have not added a signature and clicked the check box under the Signature section. You will need to add enter your full name as your Signature and click the check box below that as seen here. Also, enter your signature under 'Affidavit of unchanged status' section.

 

- Pradeep

Upwork
eafc00f0
Community Member

It's been 8months on upwork and with my pancard verified since day one but still I get charged 5% WHT on every earning. 

Please shine light on this, Thank you.

 

**Edited for Community Guidelines**

 

we all pay too, idk about other nations but they charge Indian for 5% WHT

Hi Sarkar,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork

Hello Upwork Staff,

This is the same situation with my account as well, Even I am charged with 5% WHT.

Could you please reolve the issue as early as possible.

 

Thanks and Regards,

Anish Gunda.

Hi Anish,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
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