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Gopi's avatar
Gopi P Community Member

Unable to verify your Tax ID number on Upwork

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

gopip18_1-1646185972652.png

 

 

ACCEPTED SOLUTION
Avery's avatar
Avery O Community Manager

Hi Abdul, 

 

The TAX ID (PAN) status is under "Pending Verification" until we have a manual verification for PAN. Once you enter a PAN number, you will automatically get a reduced withholding tax of 1% regardless of the PAN "Pending Verification" status. There is no further action needed on your end. 


~ Avery

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384 REPLIES 384
Aishwarya's avatar
Aishwarya V Community Member

Hi, Pradeep. I have never had an issue with this filing for taxes. The way my name is on my account is the way it is on my bank account, Passport, and Aadhaar. The way my name is in my tax info is as it appears on my PAN. This has never been an issue. It's obviously the same name and person just one name has the surname in front and it's an initial.

Aishwarya's avatar
Aishwarya V Community Member

Hi Pradeep, I figured out the problem. The PAN card needed to be linked with my Aadhaar card. I have now done so. Can an administrator again manually review my tax information to confirm it, please? Thanks.

Anandg's avatar
Anandg K Community Member

I am also facing a same problem. My PAN has been added and verified by Upwork before I starts freelancing job. But still upwork charging 5%. Can someone help on this.

Jay's avatar
Jay V Community Member

I completed all the information required for tax verification and provided all the valid information, but Upwork deducted 5% of WHT from my payment.

Not able to figure out the problem.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Jay,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Panchadev's avatar
Panchadev C Community Member

Hello Community!

 

I've been noticing for so long that Upwork has been keeping 5-6% of withholding tax (Indian Resident) although I have supplied authorized PAN Details to Upwork. So, why is Upwork keeping this money in the name of the Withholding tax though PAN details are provided? Is the withholding money something that we can get back? If yes, how?

 

Please help me understand withholding tax and how can we get back if we can. If not, why can't?

 

Thanks, 

 

- Panchdev Singh Chauhan

Ashraf's avatar
Ashraf K Community Member

The tax withholding is TDS, so whatever is deducted from your payment will be deposited by Upwork with tax authorities. You will be able to claim an adjustment toward tax payable or get a refund is they have deducted more than your tax liability! You can check Form 26 to verify all deductions. 

 

Upwork should deduct tax witholding @  1% of your earnings, but if your PAN and Aadhar card is nor linked they will deducated at 5%. If your Pan and Aadhar is linked write to support and inform them, if not you have to link Pan and Aadhar. Then Upwork will deduct @ 1% rate

 

 

Ronna's avatar
Ronna P Retired Team Member

Hi Panchadev,

Thank you for sharing your concern about the withholding tax on your account. I have escalated this to a support ticket so they can look into it for you. One of our agents will reach out to you shortly. 

~Ronna
Monis's avatar
Monis A Community Member

I am an Indian - my PAN details are added in Upwork but even then i am seeing a 5% WHT charge held by  upwork.

 

Is there a reason for this?

Ramesh Kumar's avatar
Ramesh Kumar K Community Member

A moderator will assist you to create a support ticket and this will get resolved.

Pradeep's avatar
Pradeep H Retired Team Member

H Monis,

 

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

- Pradeep

Aniket's avatar
Aniket S Community Member

Hi , 

I have been trying to speak with someone regarding tax information. I have input all information and it is marked as compelte. However, I still get the message that I need to complete my tax info. 

I had raised a concern , probably over chat , Mridula Sharma from the tax team replied to me . I wanted to ask a few more questions but i just dont find any way to connect with the support team. The chatbot doesn't help in my matter.  

I was asked to upload my PAN card , but there is no instruction as to where i need to do that . 

Would it be possible to kindly route my request to the tax department which can provide me with precise isntructions. 

 

Sorry , i understand this might be the wrong forum to ask about tax queries , but as of now this is the only way i find to send my query accross. 

 

Thanks,

Aniket Shende

Pradeep's avatar
Pradeep H Retired Team Member

Hi Aniket,

 

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Sanjay's avatar
Sanjay L Community Member

Hi,

Can anyone explain me that why total of three deduction are done on my payment where my pan card is available and also approved.

 1. GST => GST (IN) - Service Fee - which is 18% of my Service Fee 
2. Service Fee => 10% of my total pay upwork
3. WHT => Withholding Tax 5% percent of total



My concern is the third one.

Kindly help

Ronna's avatar
Ronna P Retired Team Member

Hi Sanjay,

Thank you for sharing your concern about your Withholding Tax. I have converted your post to a support ticket to look into this for you. One of our agents will reach out to you to assist accordingly. 

~Ronna
Sanjay's avatar
Sanjay L Community Member

Is there any update on this as my hard earned money is getting deducted for no reason.

Ivygail's avatar
Ivygail J Retired Team Member

Thank you for following up, Sanjay.

 

I am stepping in for Ronna. I checked, and it looks like the agent handling your case has updated your support ticket, provided further information and instructions, and is waiting for your response. You can access your support ticket here

 

~Ivy
Sanjay's avatar
Sanjay L Community Member

WHT => Withholding Tax 5% percent of total

This is getting deducted in every pay which should be only 1 percent but in my case it is 5%.
And i'm indian and i've uploaded my pan card. Please help me 

Paromita's avatar
Paromita S Community Member

Hi

Recently I got charged with Indian Tax WIthholding 5% where my PAN is updated and linked with Aadhar. All my TAX information showing as Completed. How to connect support to rectify this issue ??

 
Ali's avatar
Ali K Community Member

If you're facing issues with Indian tax withholding on your Upwork account and need support to rectify it, here’s a step-by-step approach:

Steps to Resolve Indian Tax Withholding Issue on Upwork

  1. Check Your Tax Information:

    • Log in to your Upwork account.
    • Go to the "Tax Information" section under "Settings."
    • Ensure that your PAN is correctly linked and that all information is accurate.
  2. Gather Documentation:

    • Collect any relevant documents, such as your PAN card, Aadhar details, and any correspondence regarding your tax withholding.
  3. Contact Upwork Support:

    • Help Center: Visit the Upwork Help Center.
    • Submit a Request: If you can access your account, use the “Get Help” feature to submit a support request. Clearly explain your issue, including the tax withholding you’ve experienced and that your PAN is updated.
    • If you cannot log in, look for a general support contact form or use their chat support feature.
  4. Use Social Media:

    • If you’re not receiving a timely response, consider reaching out to Upwork on their official social media accounts (e.g., Twitter, Facebook). Briefly explain your situation and ask for assistance.
  5. Follow Up:

    • If you don’t hear back within a few days, follow up on your support ticket or social media inquiry. Persistence can help expedite the process.
  6. Consider Professional Advice:

    • If the issue persists, you might want to consult a tax professional or an accountant familiar with Indian tax laws and Upwork policies for personalized guidance.
Abdullah's avatar
Abdullah H Community Member

My home page has a persistent notification to update my PAN details. I've updated my PAN 4 times in the last 3 months (attached below). But the notification is not going away.

 

Can you guys please help me with this. Thanks. 

Ronna's avatar
Ronna P Retired Team Member

Hi Abdullah,

 

Thank you for sharing your concern. I have converted your post to a support ticket to check this further. One of our agents will reach out to you to assist accordingly. 

 

~Ronna
Varshi's avatar
Varshi J Community Member

Hi All, please advice if I need to update my PAN card details once again as I see an alert that there is change in compliance. I just tried to verify in my profile, but it it showing an alert.

 

Joanne's avatar
Joanne P Retired Team Member

Hi Varshi,

 

I checked and saw that your PAN is rejected. The legal taxpayer's name must match the PAN ID. Indian tax law requires everyone who had a PAN as of July 2017 to link it to their Aadhaar number on Upwork. If you do not link your PAN and Aadhaar number, your PAN will become invalid and we will withhold 5% for TDS. Please follow the the instructions on the notification banner to accomplish this step. You can read more about it here.

~ Joanne
Upwork
Varshi's avatar
Varshi J Community Member

Thank you so much for your assistance, will do it right now.