Unable to verify your Tax ID number on Upwork

[#1]

Please check my Legal Taxpayer Name. Now I verified the legal name and PAN number. Please check and approve.

[#2]

I am also facing a same problem. My PAN has been added and verified by Upwork before I starts freelancing job. But still upwork charging 5%. Can someone help on this.

[#3]

I completed all the information required for tax verification and provided all the valid information, but Upwork deducted 5% of WHT from my payment.

Not able to figure out the problem.

[#4]

Hi Jay,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#5]

Hello Community!

I've been noticing for so long that Upwork has been keeping 5-6% of withholding tax (Indian Resident) although I have supplied authorized PAN Details to Upwork. So, why is Upwork keeping this money in the name of the Withholding tax though PAN details are provided? Is the withholding money something that we can get back? If yes, how?

Please help me understand withholding tax and how can we get back if we can. If not, why can't?

Thanks, 

- Panchdev Singh Chauhan

[#6]

The tax withholding is TDS, so whatever is deducted from your payment will be deposited by Upwork with tax authorities. You will be able to claim an adjustment toward tax payable or get a refund is they have deducted more than your tax liability! You can check Form 26 to verify all deductions. 

Upwork should deduct tax witholding @  1% of your earnings, but if your PAN and Aadhar card is nor linked they will deducated at 5%. If your Pan and Aadhar is linked write to support and inform them, if not you have to link Pan and Aadhar. Then Upwork will deduct @ 1% rate

[#7]

Hi Panchadev,

Thank you for sharing your concern about the withholding tax on your account. I have escalated this to a support ticket so they can look into it for you. One of our agents will reach out to you shortly. 

[#8]

I am an Indian - my PAN details are added in Upwork but even then i am seeing a 5% WHT charge held by  upwork.

Is there a reason for this?

[#9]

A moderator will assist you to create a support ticket and this will get resolved.

[#10]

H Monis,

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#11]

Hi , 

I have been trying to speak with someone regarding tax information. I have input all information and it is marked as compelte. However, I still get the message that I need to complete my tax info. 

I had raised a concern , probably over chat , Mridula Sharma from the tax team replied to me . I wanted to ask a few more questions but i just dont find any way to connect with the support team. The chatbot doesn't help in my matter.  

I was asked to upload my PAN card , but there is no instruction as to where i need to do that . 

Would it be possible to kindly route my request to the tax department which can provide me with precise isntructions. 

Sorry , i understand this might be the wrong forum to ask about tax queries , but as of now this is the only way i find to send my query accross. 

Thanks,

Aniket Shende

[#12]

Hi Aniket,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#13]

Hi,

Can anyone explain me that why total of three deduction are done on my payment where my pan card is available and also approved.

 1. GST => GST (IN) - Service Fee - which is 18% of my Service Fee 
2. Service Fee => 10% of my total pay upwork
3. WHT => Withholding Tax 5% percent of total

My concern is the third one.

Kindly help

[#14]

Hi Sanjay,

Thank you for sharing your concern about your Withholding Tax. I have converted your post to a support ticket to look into this for you. One of our agents will reach out to you to assist accordingly. 

[#15]

Is there any update on this as my hard earned money is getting deducted for no reason.

[#16]

Thank you for following up, Sanjay.

I am stepping in for Ronna. I checked, and it looks like the agent handling your case has updated your support ticket, provided further information and instructions, and is waiting for your response. You can access your support ticket here. 

[#17]

WHT => Withholding Tax 5% percent of total

This is getting deducted in every pay which should be only 1 percent but in my case it is 5%.
And i'm indian and i've uploaded my pan card. Please help me 

[#18]

Hi

Recently I got charged with Indian Tax WIthholding 5% where my PAN is updated and linked with Aadhar. All my TAX information showing as Completed. How to connect support to rectify this issue ??

[#19]

If you're facing issues with Indian tax withholding on your Upwork account and need support to rectify it, here’s a step-by-step approach:

Steps to Resolve Indian Tax Withholding Issue on Upwork

1. Check Your Tax Information:

   • Log in to your Upwork account.
   • Go to the "Tax Information" section under "Settings."
   • Ensure that your PAN is correctly linked and that all information is accurate.

2. Gather Documentation:

   • Collect any relevant documents, such as your PAN card, Aadhar details, and any correspondence regarding your tax withholding.

3. Contact Upwork Support:

   • Help Center: Visit the Upwork Help Center.
   • Submit a Request: If you can access your account, use the “Get Help” feature to submit a support request. Clearly explain your issue, including the tax withholding you’ve experienced and that your PAN is updated.
   • If you cannot log in, look for a general support contact form or use their chat support feature.

4. Use Social Media:

   • If you’re not receiving a timely response, consider reaching out to Upwork on their official social media accounts (e.g., Twitter, Facebook). Briefly explain your situation and ask for assistance.

5. Follow Up:

   • If you don’t hear back within a few days, follow up on your support ticket or social media inquiry. Persistence can help expedite the process.

6. Consider Professional Advice:

   • If the issue persists, you might want to consult a tax professional or an accountant familiar with Indian tax laws and Upwork policies for personalized guidance.

[#20]

My home page has a persistent notification to update my PAN details. I've updated my PAN 4 times in the last 3 months (attached below). But the notification is not going away.

Can you guys please help me with this. Thanks. 

[#21]

Hi Abdullah,

Thank you for sharing your concern. I have converted your post to a support ticket to check this further. One of our agents will reach out to you to assist accordingly. 

[#22]

Hi All, please advice if I need to update my PAN card details once again as I see an alert that there is change in compliance. I just tried to verify in my profile, but it it showing an alert.

[#23]

Hi Varshi,

I checked and saw that your PAN is rejected. The legal taxpayer's name must match the PAN ID. Indian tax law requires everyone who had a PAN as of July 2017 to link it to their Aadhaar number on Upwork. If you do not link your PAN and Aadhaar number, your PAN will become invalid and we will withhold 5% for TDS. Please follow the the instructions on the notification banner to accomplish this step. You can read more about it here.

[#24]

Thank you so much for your assistance, will do it right now.

[#25]

Hi there,

If your PAN No. is going wrong or any digit has changed or whatever reason,
It should checkout first and then you have update it

Thanks

[#26]

Thank you, I have given the same name in the Tax payer field as it appears in my PAN. The PAN has a seperate field for father name. Should I include in Tax payer field/ Also please advice how to link Aadhar and PAN in upwork.