Unable to withdraw to payoneer because Upwork showing wrong payoneer account details

[35208596]

How can I help? I have been unable to withdraw from upwork to payoneer ,I have lost about 8$ so far trying to withdraw to payoneer, because a wrong payoneer account number is being shown in my upwork account, the payoneer account number being shown is same as my upwork account number Each time I withdraw, the transaction will br confirmed then later rejected saying invalid payoneer account details

[luiggi_rosado]

Hi Ndzelen,

I'm sorry to hear this happened to you. Have you tried removing and adding the payment method again with the correct account details? Let us know if the error persists after you've tried that so we can assist you further.

[35208596]

Yes ,I have removed the payoneer  payment method and added it back about 5 times but still no change, It still shows wrong account number

[54fb001d]

Hi Luiggi,
My your financial account has been suspended. Please help me.

[egaruth]

Hi Nguyen,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[sofia2008]

You can have details in the article below
https://support.upwork.com/hc/en-us/articles/211063988

[35208596]

Yes ,I have removed the payoneer  payment method and added it back about 5 times but still no change, It still shows wrong account number

[pradeephele · Accepted solution]

Hi Ndzelen,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[7a88f4c5]

I have the exact same problem. I have withdrawn twice and both have been rejected because: "Invalid details."

My Payoneer credit card has the same number as my Upwork ID too.

I already tried removing my Payoneer payment method and adding it again, but it keeps rejecting my withdrawals.

[7a88f4c5]

My withdrawals keep getting rejected because Upwork shows wrong Payoneer account number in my Upwork account.

I have withdrawn twice and both have been rejected because: "Invalid details."

In my Upwork account, my Payoneer credit card shows the same number as my Upwork ID.

I already tried removing my Payoneer payment method and adding it again, but it keeps rejecting my withdrawals.

[812dd08c]

Hi Juan Luis,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[00589c59]

Hi Ndzelen,

I'm wondering, did you get this fixed ? 
I'm having the exact same issue and custumer support insists on "remove and add again". 

Thanks, Elias

[812dd08c]

Hi Elias,

I can see that you've raised a ticket about your concern. The team has responded with more information and instructions on how to resolve the issue. Feel free to access this page to access your ticket and coordinate with the team if you have questions or need further assistance. Thank you!

[00589c59]

Hi Arjay, thanks for your comment.

Unfortunately the support answer hasn't given me any solution.

They requested me to remove and add again the payment method. The same thing they've requested to everyone here with the same problem. And the issue is still happening, so that's not enough to fix it.

Please keep in mind that every time we try again we lose money as the withdrawal fee is NOT returned.

Elías

[08d94f06]

Did anyone help me? I have tried 2 times but unable to withdraw. Showing an error with the wrong account details. For a transaction that currently has $2 debited from my account.

[tinker_bell3]

Hi Nuriddin,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.