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Re: Unauthorized Refund problem

arnab_piush
Active Member
Arnab Piush B Member Since: Sep 22, 2020
1 of 2

"I have not made any refund. But how there can be a refund of 840 dollars?The client has also not requested a refund. How can I get help? I think I got hacked"

Note; I have only one laptop and a mobile phone. Laptop has the desktop app, and mobile has the android app. As soon as I got the mail of refund, I uninstalled everything and changed my upwork password.

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Arnab Piush,

 

I'm sorry to hear about this. On hourly contracts when a client fails to pay for the hours logged by the freelancer and those hours don't meet the requirements for Hourly Protection, the payment may be reversed. Our team will also be reaching out to you via email with more information.

~ Bojan
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