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arnab_piush
Community Member

Unauthorized Refund problem

"I have not made any refund. But how there can be a refund of 840 dollars?The client has also not requested a refund. How can I get help? I think I got hacked"

Note; I have only one laptop and a mobile phone. Laptop has the desktop app, and mobile has the android app. As soon as I got the mail of refund, I uninstalled everything and changed my upwork password.

 

**Edited for community guidelines**

2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Arnab Piush,

 

I'm sorry to hear about this. On hourly contracts when a client fails to pay for the hours logged by the freelancer and those hours don't meet the requirements for Hourly Protection, the payment may be reversed. Our team will also be reaching out to you via email with more information.

~ Bojan
Upwork

Buying crypto is not protected by Upwork but a ToS violation.

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