Unauthorized Refund

[martina_plaschka]

If the client is claiming he didn't initiate a refund, he is probably not even lying. It was the bank, or the real owner of a stolen credit card. Also, technically it isn't even a refund. Upwork never received any money, they were unsuccessful charging the credit card. To say that you refunded is a bit misleading, since you didn't do that, and there was never a refund. Refunding means that the money was there in the first place, which it wasn't. 

[pred0x3ady]

Hi Martina, the money is in the "Pending" state for the 4th day before I received an email regarding the refund. It should be available today. It's already past the "In review" phase.

[yofazza]

It's the bank's cerdit card chargeback system. Upwork has no power.

I don't know about your case specifically but Upwork might actually replace the money with their own money, if it's a "real job", "hourly project", and you "followed all the rules". 

There's a lot of discussions about this, here's one:

https://community.upwork.com/t5/Freelancers/Chargeback-without-client-request/m-p/1117159

[feed_my_eyes]

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Radia L wrote:

I don't know about your case specifically but Upwork might actually replace the money with their own money, if it's a "real job", "hourly project", and you "followed all the rules". 

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The money was refunded, so he obviously he doesn't qualify for hourly payment protection.

[martina_plaschka]

Doesn't matter if it's in review or not. The client never paid upwork. You can't get money that upwork has not received.

[feed_my_eyes]

What did the job involve, when were you hired, and how much money was refunded?