Unauthorized refund

[mutahir2003]

Hi,

Last week, my contract with a client was temporarily suspended. I informed the client, and he promptly resolved the issue. However, after completing another 5 hours of work, the contract was suspended again, and this time I received no response from her.

I was notified by Upwork that a refund was issued to the client without my consent, even though the tasks were completed as agreed. I feel really disheartened by this situation.

I believe freelancers deserve better protection against clients who encounter payment issues or card problems. Upwork should ensure that all work is thoroughly reviewed before processing any refunds without authorization. This experience feels unfair and disappointing.

Upwork, you should support the freelancer, not the scammer. Why did you issue an automatic refund to the client instead of holding the payment?