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Unfair Review

shauzer
Active Member
Sean G Member Since: Nov 4, 2019
1 of 16

So this client ghosted me for ages, I'm talking over a month, and then gave me a pretty scathing review in response to my fair one.

 

I producd a first draft whose only problem was that it was tuned to the wrong age group, and I was ready to change that when he overreacted and asked to terminate the contract. He wanted to arrange a kill fee. Then came the ghosting. It lasted for a pretty long time, though I was sending him messages and could see he was online, until I terminated it myself.

 

I'm fine with how everything went down and the review I gave him - though a bad review - was very fair. The one I got in return wasn't. Any way to get rid of it?

a_lipsey
Community Guru
Amanda L Member Since: Jan 23, 2018
BEST ANSWER
2 of 16

If you make it to top-rated you can have the bad review removed, but you don't  have a JSS yet even so that will be a while. He didn't leave any comments, it seems, just the low star numbers, as far as I can see. You're stuck with it for now.  

View solution in original post

shauzer
Active Member
Sean G Member Since: Nov 4, 2019
3 of 16

That's fair, I'll persevere. Thanks for the quick reply.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 16

Sean G wrote:

 

I'm fine with how everything went down and the review I gave him - though a bad review - was very fair. The one I got in return wasn't. Any way to get rid of it?


The only way to get rid of it is a full refund. I am not suggesting you do that, just telling you that it's the only way- However, even if you do refund and the feedback vanishes from your profile, it will still affect your Job Success Score when you get one, which will be soon and the JSS you will get will be very poor.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
5 of 16

I see a recent score which is clearly lower than one might have hoped for.

 

BUT: There is absolutely no written commentary.

So it's just a number... Which is better than a low number accompanied by negative commentary.

 

You'll need to decide whether or not to give a full refund to remove it from your profile.

 

Personally, I don't think you need to do anything about it.

 

Do a few more jobs successfully, and this score will not even be seen by most clients, because it will be lower down on your profile history and won't be displayed unless a client clicks "View More."

 

I have hired over 100 freelancers. I don't look carefully at every aspect of every freelancer's profile when I receive submissions.

 

When I hire, the two most common ways I decide are:

a) looking at the freelancer's portfolio and nothing else

b) hiring the first person who applies

 

This only applies to myself, of course. I can't speak for other clients, and I know that feedback scores for past jobs ARE important for many. Overall, I think there will be clients who will not hire you because of this, and there will be other who won't notice it or won't care.

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
6 of 16
The "only" problem was that your first draft was written for the wrong age group? Understanding your client's target market is pretty much the most important part of any job (and I see that your client specified the age group right in his job description). You sound a bit cavalier about this mistake.
tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
7 of 16

Christine A wrote:
The "only" problem was that your first draft was written for the wrong age group? Understanding your client's target market is pretty much the most important part of any job (and I see that your client specified the age group right in his job description). You sound a bit cavalier about this mistake.

But he was ghosted for "ages" /s

shauzer
Active Member
Sean G Member Since: Nov 4, 2019
8 of 16
What I wrote would've been fine for say ten years and up, a simple edit could have made it right. I get what you're saying and I'm sorry for not specifying but trust me, it wasn't that big of an error with this specific piece.
bizwriterjohn
Community Guru
John B Member Since: Aug 20, 2015
9 of 16

I am suggesting you provide a full refund, if that removes the rating.  Unless this would impact your ability to feed and house yourself.  The JSS is our most important business asset.   Early ratings are also super-vital.

With the caveat of economic circumstances discussed: I recommend you get as far away from that rating as you can be.

Ghosting.  Kill fee.  These are words of a professional consultancy and trained consultant. If so - if you have perhaps worked in the Big Four, or a professional consultancy - and are working here on the side, I'd enjoy meeting you through private Upwork email.  I keep my profile private, as I wear "many hats" on the other side of the Upwork profile.  Simply to relate
7-year Upworker
2800 hours
100% JSS
72 projects.

Perhaps I have some skillsets to share with you.  I like your language.  There is a story there.

bizwriterjohn
Community Guru
John B Member Since: Aug 20, 2015
10 of 16

**edited for Community Guidelines**


You use the word ghosting and kill fee.  Those are professional consultancy words.

Just in case you bypass this simple offer to establish a quick dialog about the mistakes made and how to not make them again:  this is vital.

Shutting down the project was the worst thing to do.  It further enraged the client and best case, he would have calmed down and not left ratings.  Now you have the JSS penalty of (a) shutting the project down (b) bad public ratings and (c) no telling what he might have left in private ratings we don't see.  Worrisome.

The next time you have a problem-child client who is likely to give you a bad review.

1. Keep the job open for some period of months.  Let the relationship detox
2. Wait for a 3-day holiday weekend.  Memorial day would have been this one,
3. Close the project down around 4pm on Friday, before the 3 day weekend.
4. You have the best shot at not getting negative ratings.

Best case, he is travelling, doesn't want to bother, forgets about leaving ratings, and your only ding is no ratings, vs. this could-be-catastrophic first time out.  We'll talk about how to make sure that does not happen also in our informal chat.

I hope your staff utilization factor balances out to your personal needs and income production.  Remember, load balancing is difficult as the utilization curve cannot be predicted but on the good news side, I don't have to speak to you in consulancy-ese.

I hope you get as much work as you want.  It might be challenging to not be overworked or underworked in a given week, and we can't predict how much work we will win.

Time in seat.  I have written a lot. **edited for Community Guidelines**



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