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Unfair Upwork Policies

46312879
Active Member
Mohsin Z Member Since: Oct 19, 2020
1 of 13
Totally Unfair Upwork has no rules and regulations. The client requested refund from me without any reason even the refund request is illegal . . Upwork message me to provide evidence of work . I provide each and everything. Then they put withdraw restrictions on my earnings. Few days later today they deducted amount from my account. They said the client account is zero. So that is not my fault. My legal earning dedcuted by Upwork unfair rules. Even they know i am fair and sincere. . Anyone can help how to recover the amount from upwork. ? How they can do this?? Unfair policies. . . Helpless. . .
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 13

Hi Mohsin,

 

I'm sorry to hear about your experience.  Please check this help article to learn more about Upwork Payment Protection and refer to the information our team shared with you within this support ticket.

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

 

Thank you for your patience.


~ Bojan
Untitled
46312879
Active Member
Mohsin Z Member Since: Oct 19, 2020
3 of 13

Dear Bojan,
Thanks for your reply. But now I can not understand why they did that? The client requests a refund through his bank. The bank recovered all amount from Upwork. The Client suddenly withdraw all the amount from his bank and made it zero. Not only me I think all freelancers are facing the problem who worked with him (specific client) but Upwork has to take a strong rebuttal against the client on his childish act.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 13

Hi Mohsin,

 

I'm really sorry to hear about your experience. I checked, and I can confirm that our team has updated your ticket with more information to assist you further regarding this issue. Please check your ticket number: 30008071 and feel free to post any follow-up questions on the ticket.  


-Joanne
Untitled
46312879
Active Member
Mohsin Z Member Since: Oct 19, 2020
5 of 13

Hi Joanne,

 

Thanks for your reply. I messaged there now waiting for their kind response. All I need to recover my legal earnings. Kindly assist me regarding the issue I am facing. 

Best Regards,
Mohsin Zaib

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
6 of 13

Mohsin Z wrote:

Hi Joanne,

 

Thanks for your reply. I messaged there now waiting for their kind response. All I need to recover my legal earnings. Kindly assist me regarding the issue I am facing. 

Best Regards,
Mohsin Zaib


Upwork does have rules and regulations to protect you. If you play by these rules, you get paid every time, and it's real easy too. (Fixed price submit work for payment, hourly no manual hours, track your hours with the tracker and put relevant text in the memos.)

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 13

Martina P wrote:


Upwork does have rules and regulations to protect you. If you play by these rules, you get paid every time, and it's real easy too. (Fixed price submit work for payment, hourly no manual hours, track your hours with the tracker and put relevant text in the memos.)


This was a chargeback. There is no protection against chargebacks on fixed rate contracts. When a client does a chargeback, the bank immediately takes the money out of Upwork's account and Upwork takes it off the freelancer.

 

It sounds like Upwork did successfully challenge the chargeback, but at that point the client had already emptied their account so the funds could not be recovered.


That money is gone.

 

46312879
Active Member
Mohsin Z Member Since: Oct 19, 2020
8 of 13

Exactly I agree with Petra, I am facing the same issue. But the question is there is not my fault. I completed the project successfully even the client gave me 5 Star feedback. Even I send the evidence of work to Upwork. Then why all the blame is putting on me? Not even my 1% fault. Now the client emptied his account and Upwork recover that money from my available earnings. It's not my fault and not understandable. 


petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 13

Mohsin Z wrote:

But the question is there is not my fault. 


It's not Upwork's fault either, though, is it?

 

46312879
Active Member
Mohsin Z Member Since: Oct 19, 2020
10 of 13

Yeah, you right. It's the Client's fraudulent. He just gets work from freelancers and request his bank for a refund and emptied his account immediately. So, what can I assume now? My earnings have gone forever? 

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