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maggieenglehart
Community Member

Unlink Phone Number

I created an account a couple years ago with my phone number and have since deleted the account, but I want to create a new account with the same number and I'm getting an error. How can I fix this so I can verify my account?

15 REPLIES 15
AveryO
Community Manager
Community Manager

Hi Maggie,

As a gentle reminder, please know that users are not allowed to create a new account regardless of the old account being closed (or suspended). I would recommend reinstating your old account instead to comply with the Upwork Terms of Service. 

You can send me the details of your old account through a private message (by clicking on my name), so that I can assist you privately.


~ Avery
Upwork
dzadza
Community Member

Hi Avery, Just a quick question - if the freelancer deleted the account and creating a new one shows an error - does that mean that OP account is still in there somewhere?

Hi Sanja,

 

Please note that having multiple accounts is a serious violation of Upwork's ToS. If the Freelancer closed their account, we can easily reopen that account.

 

Thank you.

~ Aleksandar
Upwork

Hi Aleksandar,

I'm very much aware of the fact that having two accounts is a violations of UW terms. My question was not about that. OP stated that her account was deleted, but it turned out that her phone number is still in the UW system. So - my question is - what info "stays behind" after the account is deleted? Since OP obviously believed that the account was deleted. And it wasn't. Or - some parts weren't deleted.
VladimirG
Community Manager
Community Manager

Hi Sanja,

 

I'd like to reiterate the information we shared before in the Community that user accounts are closed, not deleted. This process is not to be confused with the ability users have to request that we delete certain information they provided on their account. While we won't be able to share any information on Maggie's account status, we can confirm that actions taken on her account are in line with Upwork ToS and in line with the actions on the account owner's end.

 

If you'd like to find our more about our data retention policy, please refer to article 3. Data Retention of the Privacy Policy section of Upwork ToS.

~ Vladimir
Upwork
dzadza
Community Member

Thanks for the clarifcation, Vladimir.
Started reading those - and I'm quite alarmed by the stuff I see there...

so I have a freelancer account, but I want to post a job through a client account. That client account requires that I have a separate phone number to post a job? I want to use the same number to post a job as a client and as a freelncer. Why can't I do this?

2fed5932
Community Member

Hi Avery,

 

My name is Lilian and I just tried to sign up for a different account on upwork but I am not able to.

 

Please help

Hello there,

 

Thank you for your message. Could you please clarify the reason for signing up for a different account? 

 

- Pradeep

Upwork
9fed1c55
Community Member

Hi, How do I unlink my phone number from an account I set up for my boss at a company I used to work for and no longer have any contact with? I need to use it for my own personal account and am getting an error. Is there a way to get help from an actual human versus the chat bot situation? 

Hi Kelli,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Joanne
Upwork
a000a810
Community Member

Hi, I am having the same issue.

I'm a freelance project manager & often have the task of sourcing talent for our projects. 
I no longer work for the organization my phone number is linked to.

Can someone help? I found an individual I would like to hire for a current job.

Thank you!

Hi Lauren,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
57066bb7
Community Member

Hello, 

I am having the same problem as above. I created an account using an email address provided by my previous employer and linked my phone number to it. How can I use my phone number for my own account now that I no longer work there?

Hello Madeline, 

 

I’ll be glad to help. Could you please click on my name and send me a private message with more information, such as the email address of the account provided by your employer and your new account? I will be sure to look into your report and escalate it accordingly.

 

~Ivy
Upwork
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