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Unpleasant Client experience

mankynde
Active Member

I just recently sent in a proposal to work with a prospective client. She sent me a prologue and asked if i could write a 500 word continuation to it and send it to her so that she could review it and then compare choose between me and another prospective writer. I obliged and submitted the piece as requested. 

Question - How does Upwork.com ensure that the 500 word piece i wrote for her is not used by her, in the event that i am not selected. As far as i am concerned this looks like a ploy to get people to write for her for free, while she is supposedly "evaluating" the work from another writer.

Also, I want to inform you that, I was informed by the prospective client that i was not selected, which is fair enough, i may be lacking somewhere,

But i had asked her if i could see the other person's writing, just for my learning and feedback, she replied that it was not correct and unprofessional. I disagreed with her but closed the conversastion there and let it rest.

She is now misrepresenting and misquoting me via messages saying that i am forcing her to show me the other person's writing and forcing her to hire me. This is not true. She is now harassing me. I have thrice tried to cut the conversation with her after replying to her messages, but she insists that i am forcing her to display the 'other' person's writing piece and make her hire me. I have no intention of being hired by her or work with her in any way !

Please advise.

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Saveen,

 

I see our agent followed up on your ticket and forwarded your report to our team. I'll reiterate that requesting free work is a violation of Upwork ToS and would advise you to review the safety tips we shared.

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15 REPLIES 15
petra_r
Community Guru

Asking for free work is not allowed on Upwork.

 

Asking to see another applicant's work is completely and utterly unprofessional. What were you THINKING?

 

In future don't do free work, and once a client declines your application, LEAVE THEM ALONE!

 

As far as the client harassing you is concerned, you can just block them. STOP arguing with a client, nothing good can ever come of that.

hmmm.... I understand what you said. I only asked to see the other writers piece, because i assumed that it was only a 'test' piece, and was not going to be used in the acutal work, also i thought i could get a feedback of sorts, about what and where i am lacking.....i suppose my naivety just boiled over in this case.

Thank you for your feedback,  I appreciate it.

 

Sigh, only too true...

Although, as has been said before, out in the "real world" clients and agencies often ask for sample work before- hand. It is pretty standard behavior on their part, whether or not it is right.


@Christine C wrote:

Although, as has been said before, out in the "real world" clients and agencies often ask for sample work before- hand. It is pretty standard behavior on their part, whether or not it is right.


 Has that been said before? I've certainly been asked for existing samples of my past work, but in 20+ years of freelancing I can only recall one or two instances in which a prospective client asked me to create an unpaid test piece, and both turned out to be low-paying mills.


@Christine C wrote:

Although, as has been said before, out in the "real world" clients and agencies often ask for sample work before- hand. It is pretty standard behavior on their part, whether or not it is right.


 As others have suggested, Christine, that's what a portfolio is for. The sample in this case would be a portfolio.

 

In any case, asking for a free test piece in Upwork is not allowed, regardless of whether it's standard practice elsewhere.

vieniav
Ace Contributor

You shouldn't have done that 'test writing' for her. It is against Upwork TOS for a client to ask for an unpaid test before hiring. I have declined many invitations that requires submission of a worked out solution for the 'first 10 rows of data to see if you can do it before I hire you'. I think this can be reported to CS.

Lesson learnt, no 'Test Writing' !

  1. I think never, ever do free Test Writing would be the right solution.
vladag
Community Manager
Community Manager

Hi Saveen,

 

I see our agent followed up on your ticket and forwarded your report to our team. I'll reiterate that requesting free work is a violation of Upwork ToS and would advise you to review the safety tips we shared.

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re: "But i had asked her if i could see the other person's writing, just for my learning and feedback"

 

Saveen:

 

I have never heard of anybody doing that.

 

My advice is to learn from the mistakes that you made while interacting with this client.

 

Now you know that you should not do free work. And of course you should not ask to see other people's work.

 

Just be gracious and grateful for the fact that you were not terminated permanently from Upwork.

 

I think you can succeed and prosper in the future if you learn and move forward.

"Although, as has been said before, out in the "real world" clients and agencies often ask for sample work before- hand. It is pretty standard behavior on their part, whether or not it is right."

 

Huh? I've never had a professional client or agency outside of Upwork ask for free work. If they need to gauge skills and talent, that's what portfolios are for. 


@Lisa B wrote:

"Although, as has been said before, out in the "real world" clients and agencies often ask for sample work before- hand. It is pretty standard behavior on their part, whether or not it is right."

 

Huh? I've never had a professional client or agency outside of Upwork ask for free work. If they need to gauge skills and talent, that's what portfolios are for. 


Personally, I agree!

 

In my experience as a writer (outside of Upwork), the companies who do ask for a "free sample" have always, always, always been lowball clients. To be certain, I'm in the midst of cautious negotiations with a non-Upwork client - and, I'm concerned this is going to also be the case. 

 

Now, if it were some astronomical contract with a huge tech company or another industry giant--maybe (though on the writing side of things, every entity who fit this description has paid me to write a sample). 

 

Caveat: I know other FLs who have stated in the B&M world, such "free" samples are the norm (I could be mis-remembering, though). 

 

mankynde
Active Member
I agree 100%, thanks for the advice

Hi All,

 

Just wanted to let you know that the UpWork Customer support looked into the complaint i had made about client , with whom, i had an unfortunate experience with.

 

THey researched the matter and confirmed to me that the client had indeed used / tried using the free test piece i had writen for her as an extension to her prologue.

 

The Upwork support has informed me that appropriate action has been taken against the client.

 

Good Work UpWork !

 

thanks again !

 

- Mankynde

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