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ยป Forums ยป Freelancers ยป Re: Unresponsive Client.
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lahiruudara
Community Member

Unresponsive Client.

One of my clients needed a design.
I gave some sample as sketch and we started the contract because he liked that sketch.
I send some samples after the contract started but my client didn't like any of those. I send more samples. Finally my client was unresponsive.
The contract is still open.

Regarding the contract I receive an email from upwork as well.
It mentioned..
""If no new milestone updates, payments, or refunds are made in the next 2 weeks, this contract will be closed. You'll then receive a refund request for $20.00 (the funds still in escrow).""

If the contract refund will it effect to my JSS?
I think it's ok to refund to client. But it's not good to reduce my JSS.

Please help me

 

 

ACCEPTED SOLUTION


Lahiru U wrote:

Thank you for the answrs.

But whatif he will not like to the desgns? 

 

 


If he wants revisions he will ask for them and that will reset the clock on the release of the payment. It's normal to have revisions/edits. Take it one step at a time. Submit for payment and see what happens.

View solution in original post

13 REPLIES 13
a_lipsey
Community Member

Yes, it will affect your JSS. Use the submit button to submit whatever designs you have. The Client will have 2 weeks to review them and then funds will be automatically released. 

petra_r
Community Member


Amanda L wrote:

Yes, it will affect your JSS.  


Apparently, contracts that end without any payment ever and without feedback will no longer hurt the JSS since the new changes came in.... 


Petra R wrote:

Amanda L wrote:

Yes, it will affect your JSS.  


Apparently, contracts that end without any payment ever and without feedback will no longer hurt the JSS since the new changes came in.... 


Seriously? Then won't everyone start offering full refunds in order to avoid bad feedback?


Christine A wrote:

Petra R wrote:

Amanda L wrote:

Yes, it will affect your JSS.  


Apparently, contracts that end without any payment ever and without feedback will no longer hurt the JSS since the new changes came in.... 


Seriously?


My reaction was "Wait... WHAT????" as well. I even asked Valeria if she had double checked and she confirmed it....

 

It also explains how many people saw their JSS go up....

 


Christine A wrote:

Then won't everyone start offering full refunds in order to avoid bad feedback?

Ah, but when people do that, feedback has already been left at that point, and contracts closing with poor feedback will continue to hurt the JSS, whether something was paid or not. This is about contracts that close with no payment and no or positive (private) feedback. They are now excluded fro the calculation.


Petra R wrote:


Ah, but when people do that, feedback has already been left at that point, and contracts closing with poor feedback will continue to hurt the JSS, whether something was paid or not. This is about contracts that close with no payment and no or positive (private) feedback. They are now excluded fro the calculation.


It's still a bad decision, IMO. This will encourage freelancers to accept projects that they can't handle, knowing that they can bail out if the going gets tough. I'm surprised that Upwork would want to encourage this. Why have a JSS scoring system at all, if pretty much everyone will be above 90 from now on?


Christine A wrote:

Petra R wrote:


Ah, but when people do that, feedback has already been left at that point, and contracts closing with poor feedback will continue to hurt the JSS, whether something was paid or not. This is about contracts that close with no payment and no or positive (private) feedback. They are now excluded fro the calculation.


It's still a bad decision, IMO. This will encourage freelancers to accept projects that they can't handle, knowing that they can bail out if the going gets tough. I'm surprised that Upwork would want to encourage this. Why have a JSS scoring system at all, if pretty much everyone will be above 90 from now on?


I agree

 

Martina P wrote:

Could you please send the link?

Sorry Martina, it would take me as long to traipse through all the posts as it would you. Maybe easier to search through Valeria's posts.


Petra R wrote:

Amanda L wrote:

Yes, it will affect your JSS.  


Apparently, contracts that end without any payment ever and without feedback will no longer hurt the JSS since the new changes came in.... 


The way I read it, contracts without feedback will be excluded. I did not see anything about no money paid contracts. Could you please send the link?

JoanneP
Moderator
Moderator

Hi Lahiru,

 

Amanda is right. Please submit your work using the option provided. The client has 14 days from the most recent submission on a milestone to review and approve or request changes. If your client doesn't respond to any milestone submission within 14 days, the deposit is automatically released to you. Please check this help article for more information. 

~ Joanne
Upwork

Thank you for the answrs.

But whatif he will not like to the desgns? 

 

 


Lahiru U wrote:

Thank you for the answrs.

But whatif he will not like to the desgns? 

 

 


If he wants revisions he will ask for them and that will reset the clock on the release of the payment. It's normal to have revisions/edits. Take it one step at a time. Submit for payment and see what happens.


Lahiru U wrote:

Thank you for the answrs.

But whatif he will not like to the desgns? 

 

 


With design projects, the key is to get a proper briefing before you start throwing sketches at the client. You ask about their goals and then design something that will meet those goals. All subsequent feedback and discussions should then be centred around whether or not the design meets those goals, and not whether or not the client "likes" something. 

Thank you so much all for your instructions. Those really help me.

Christine A

Amanda L

Petra R

Martina P

Joanne Marie P 

Thank you

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