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27a90795
Community Member

Unresponsive Client

I started a contract with a client and he gave the wrong files then went missing. What should I do?

6 REPLIES 6
prestonhunter
Community Member

re: "I started a contract with a client and he gave the wrong files then went missing. What should I do?"


If this was a fixed-price contract that I was hired to do...

 

Then I checked the files before accepting the contract.

 

Therefore, if doesn't matter to me if I can't contact the client.

I am able to finish the task, and then I click the "Submit work for payment" button, and then all of the money gets released to me automatically.

 

If you did not check the files before accepting the contract, then it sounds like you made a tactical mistake.

 

What do YOU do now?
Nothing.
You already sent the client one message. That is enough.

Wait until you hear from him.

No, he sent sample files first to check then he told after he starts the contract he will send the main files. But I guess he accidentally sent the wrong files. 

re: "No, he sent sample files first to check then he told after he starts the contract he will send the main files. But I guess he accidentally sent the wrong files."

 

Sample files are not the files.

 

You should have obtained the actual files before accepting the contract.

valhamer
Community Member

Rohan, 

 

Did you happen to check some sample files for free before starting the paid job?

Yes they were fine before

Seriously, this isn't your problem.

 

When the client wants to get serious about this project, he will.

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