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Unresponsive client after the work is done

acd683c9
Active Member
Kakar N Member Since: Dec 18, 2020
1 of 12

Hi,

 

I am new to Upwork, joined last year in December. Just recently I got a fixed contract. Since it was of less amount I didn't set any milestone and after completing what was his issue, I pushed the code. I tried to be a good freelancer and advised him I will change some of the code for good. He was very unresponsive from the beginning. Later even he told me to fix other things as well. I did that too.

 

Finally, when I told him "I think your initial issue is fixed, let's wrap this here." He told me my code messed their project even more! I asked him like what and tell me what's the issue? But he didn't respond. He is still not responding.

 

What can I do in this situation? Can Upwork help me? Should I submit and close the contract?

 

Sincerely,

Kakar

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 12

Kakar N wrote:

What can I do in this situation? Can Upwork help me?


No. There isn't really anything to help you with anyway. You should have submitted the work when it was done. You can obviously submit it now, and if the client does not dispute or ask for changes, you get paid in 14 days.

 

If you submit, do not close the contract until you get the funds or the money goes back to the client.

acd683c9
Active Member
Kakar N Member Since: Dec 18, 2020
3 of 12

Can I close the contract without submitting the work? It's just $10 and I don't want to be greedy and lose my reputation, because I think he will certainly leave bad feedback no matter what.

ashrafkhan81
Ace Contributor
Ashraf K Member Since: Oct 15, 2019
4 of 12

If you start or complete the work without a milestone and funds in Escrow for whatever reason, whether it is because you trust the client, or you feel the amount is too small you should be prepared to lose that amount! 

 

If there are no funds in Escrow submitting the work will have no impact. Had there been funds in Escrow you'd automatically get the funds after 14days, if the client does not respond. Take it as a lesson and move on and since the client now blames you for messing up the project even if he pays that "small amount" he will most certainly leave with bad feedback. 

 

Be careful next time don't start work without funds in escrow in future and don't work beyond what has been agreed for that milestone unless the milestone is released and the next milestone funded! 

 

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 12

Ashraf K wrote:

If you start or complete the work without a milestone


You completely missed the point.

There is no such thing as a fixed rate contract without a milestone. There has to be at least one. What he (obviously) meant was that he didn't set several milestones and that the whole contract was one.

 


Ashraf K wrote:

Be careful next time don't start work without funds in escrow in future and don't work beyond what has been agreed


It isn't possible for a fixed rate contract to be started without funds in escrow. He didn't "work beyond what has been agreed"

 

He sinply hasn't submitted for payment yet.

 


Ashraf K wrote:

Had there been funds in Escrow


there are funds in escrow, of course

 


Ashraf K wrote:

you'd automatically get the funds after 14days, if the client does not respond.


not if he hasn't submitted, which he hasn't.

ashrafkhan81
Ace Contributor
Ashraf K Member Since: Oct 15, 2019
6 of 12

There are no completed or In-Progress projects on his profile. So, what's more, likely is that he started and completed the work without there being a contract in the first place. 

 

As someone new to the Upwork or freelancing he may have just started working on the project, out of excitement for the first project, without a contract in place. 

 

Or like you said there maybe, just maybe, a contract is in place and funds in Escrow, although unlikely, and it has not yet updated on his profile. So, in this case, he just needs to submit the work and wait patiently for 14 days keeping fingers crossed and hoping the client will not dispute. 

 

Thanks! 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
7 of 12

Ashraf K wrote:

There are no completed or In-Progress projects on his profile.  


Because nothing has been paid yet. Contracts without payment yet NEVER show on the profile.

 


Ashraf K wrote:

So, what's more, likely is that he started and completed the work without there being a contract in the first place. 


Nonsense. He is asking if he should submit, so obviously there is a contract.

 


Ashraf K wrote:

Or like you said there maybe, just maybe, a contract is in place and funds in Escrow, although unlikely


Unlikely? What are you talking about? How would he submit or close the contract if there wasn't one?

 


Ashraf K wrote:

he just needs to submit the work and wait patiently for 14 days keeping fingers crossed and hoping the client will not dispute. 


Exactly, as he was already told before you started all that "no milestone" nonsense.

acd683c9
Active Member
Kakar N Member Since: Dec 18, 2020
8 of 12

Yes, I do have a contract. And yes, I have learned my lesson! I should have submitted my work when it was complete.

 

Now can I close the contract without submitting the work, so that nothing effects my rep? Because I think he might leave bad feedback.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 12

Kakar N wrote:

Now can I close the contract without submitting the work, so that nothing effects my rep? Because I think he might leave bad feedback.


You "can" and the result of doing so (best case scenario) might be that the client doesn't leave feedback. If you end the contract, the client can only leave private feedback anyway, but that's what drives the JSS.

acd683c9
Active Member
Kakar N Member Since: Dec 18, 2020
10 of 12

Petra R wrote:

Kakar N wrote:

Now can I close the contract without submitting the work, so that nothing effects my rep? Because I think he might leave bad feedback.


You "can" and the result of doing so (best case scenario) might be that the client doesn't leave feedback. If you end the contract, the client can only leave private feedback anyway, but that's what drives the JSS.


Meaning I am **Edited for Community Guidelines** anyway! Didn't think doing good would harm me instead. Can I tell Upwork about what's happened and maybe, maybe... they would consider my side instead of taking Client's side. Because they can see the messages and all that?

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