Unresponsive client

[kamranafzal69]

Client didn't responded to my payment release request for the last 13 days.It's a fixed project

[petra_r]

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@Kamran A wrote:

Client didn't responded to my payment release request for the last 13 days.It's a fixed project

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 As long as you only clicked on the request function ONCE 13 days ago you get paid what is in Escrow tomorrow.

If you clicked on it again it will be released 14 days after the LAST time you clicked on it.

[kamranafzal69]

Yes, the last time I clicked on the "Request for payment" function was 13 days ago, so I will be paid tomorrow, So this job would be added to my profile, if yes then would there be any review on it?

[petra_r · Accepted solution]

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@Kamran A wrote:

So this job would be added to my profile, if yes then would there be any review on it?

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 Only  if the client closes the contract and leaves feedback.

[prestonhunter]

re: "So this job would be added to my profile, if yes then would there be any review on it?"

You can't force the client to log onto Upwork if he is not doing so... and you can not actually force the client to close the contract.

The good news is: You WILL get paid. That's the main reason you are here.

You also want feedback, because not having feedback on a contract could have a negative impact on your JSS.

If I were you, I wouldn't pester the client, but leave the contract open for now.

Maybe the client has been busy or out of town and not logging onto to Upwork... If the client finally takes a look at the work you submitted, then maybe he will reply to you or send you a note. Take that opportunity to ask him to close the contract.

You especially are in a good position if he asks for any minor changes, or has additional questions, etc. Tell him you will be happy to do that after he closes the contract. Technically he is not supposed to ask for "free work" at all, but if it isn't anything major, you could do the extra changes for him after he closes the contract.

[bstojadinovic]

Hi Kamran,

If the client has simply stopped responding but the milestone was funded in escrow, then the client has a period of 14 days (1 more day in this case) from the most recent work submission on a milestone to review and request any changes, after which the funds will automatically be released from escrow to you.