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Unresponsive client

316b24cc
Active Member
Eduard K Member Since: May 15, 2020
1 of 7

Hello. What should I do if the client approved the work and after I submitted a request for payment, he stopped responding?

tlbp
Community Guru
Tonya P Member Since: Nov 26, 2015
2 of 7

Go find your next client.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
3 of 7

Eduard K wrote:

Hello. What should I do if the client approved the work and after I submitted a request for payment, he stopped responding?


If you used the "submit work for payment" button on the contract, you get paid automatically 14 days later if the client doesn't reappear.

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316b24cc
Active Member
Eduard K Member Since: May 15, 2020
4 of 7
Oh, thanks. Will the contract also close automatically?
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
5 of 7

Eduard K wrote:
Oh, thanks. Will the contract also close automatically?

No.

Once you have been paid (NOT before) you can suggest to the client that they might want to close the contract. If the client stays unresponsive, you can close it yourself-

michele09
Active Member
Michele G Member Since: Jun 28, 2018
6 of 7

Hi, 
I have another question on this topic. 
If you end the contract yourself and the client never leaves a rating, does this influence my job success score? 
Thanks!

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
7 of 7

Michele G wrote:

Hi, 
I have another question on this topic. 
If you end the contract yourself and the client never leaves a rating, does this influence my job success score? 
Thanks!


Yes and no. If you have too many of those, it will be detrimental. If they are not excessive in number, no, but obviously it's one less great feedback contributing to a great JSS. 

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