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Unresponsive client!

Community Guru
David S M Member Since: Apr 24, 2018
11 of 14

Well, it's good to know Upwork recognizes this is a problem and is actively looking at ways to solve it. I would say it's one of the largest problems on Upwork. So your not alone, Fakruzzaman...clients become unresponsive and then they don't hire anyone. It happens often. 


In the meantime, Fakruzzaman, what Freelancers can do, is look at the client's history. If they have a low percentage of hires this means it's very likely they will continue to follow the same pattern. If they have a very high hire rate, then it's very likely they will continue to follow the same pattern. If they have no client history, or very litte, try to determine if the client has "skin in the game"...meaning.... If they have invested their time crafting a well-written, accurate and complete job description...chances are pretty good they are not going to let their time go to waste...they are in this and are more serious about it. These are just a few things to look at when bidding on projects and decide if it's worth the risk for you or not. 

Community Guru
Tonya P Member Since: Nov 26, 2015
12 of 14

Clients are people who have hired you. Someone who lists a job in hopes of finding a qualified candidate to fill it is not a client, they are a prospect. You are paying for an opportunity to make your pitch to that prospect but that does not obligate the prospect to hire or respond to anyone. If you feel that is a bad deal, save your money and don't make the pitch. 

Community Guru
Mark F Member Since: Jul 10, 2018
13 of 14

In my opinion, you are looking at the problem backwards.   What you should be asking is why do these clients post a job, not get a response they want, and then leave...unsatisified.  You are running a business.  What happens to you if you have a significant number of your clients leave unsatisifed.  Would it not be something you want to solve?


Are there jobs that are fake, spam, scam, and a waste of time?  Surely.  If you spend as much time as, I am assuming most of us that want to be successful here do, looking at jobs you start to see a pattern.  When you see a job you think is a waste, don't apply to it.


But are there jobs out there that were serious and they are going away without hiring anyone or in some cases even interviewing anyone? 

Upwork surely believes that there is.  That is bad for business.  Bad for them.  Bad for us.  People coming here looking for help and not finding it.  In the e-mail I received about the change it says specifically:

we expect freelancers will submit fewer proposals, increasing your likelihood of winning projects and making it easier for clients to identify high-quality talent.


The connect system, in my opinion, was put in place to thin the herd.  To keep that same herd from blistering every proposal with massive amounts of the same, inffective reponses, and causing clients to throw up their hands and leave.


I can see this is a problem.  I cannot understand how anyone who uses Upwork does not see this as a problem.


With the new connect system you have to put something at risk in order to propose.  The idea is, hopefully, you have a better likleyhood of winning a proposal because there is less overall noise being thrown at the client.  If you have followed me this far then you have to see it makes no sense to refund the connects.  If you do that, the risk is not much of a risk.  With a refund you are almost rewarding spamming a client off the system.


Community Guru
Kathy T Member Since: Jul 17, 2015
14 of 14

So, in the B&M world, when you see a job listing, how much does it cost you to send a cover letter/resume? If you're called for an interview how much does that cost you? (figure gas, bus or cab fare, ink toner, special resume paper. stamps etc) And when you don't hear back after the interview, or after you mail in your resume, how should anyone handle those unresponsive employers?