๐Ÿˆ Community
oleije
Member

Unresponsive clients

oDesk has placed my account under review. As such, I have sent messages to clients with completed jobs to end the contract and give feedback.

 

But some of these clients are not responding, and if i end the contract i may not get feedback from the unresponsive clients. Please what can i do about such clients?

10 REPLIES 10
methulz
Member

Hi Williams.

 

I'm afraid you will have to end the contracts yourself.

 

Think about this way: You'll have some contracts without feedback but you will be able to have your account back and continue to work soon. I guess it is worth it ๐Ÿ™‚

 

If you still want to try to communicate with the clients be sure to explain how important that is to you and kindly ask them to end the contracts.

 

Best wishes,

Bruno.

prestonhunter
Member

Williams,

There is not a perfect solution to your plight.

 

It is a Catch-22 situation. Both options (not closing the contracts and thus not being able to finish your account review, or closing the contracts yourself and being penalized for doing so) have negative consequences.

 

This inability of contractors to be able to close contracts once a project has been completed and paid for (without being penalized for doing so) is one of the glaring flaws in the oDesk system as it is currently set up.

 

This highlights how important it is for contractors to work hard to get clients to officially CLOSE contracts immediately after the work has been done and the clients have released payment.

May I add another side to this coin?  Just today I was looking through and sending a couple of emails to old clients on closing some stale contracts, when a totally different client whom I worked with over a year ago and never heard anything from since contacted me literally within an hour of me sending the other emails, and restarted my contract and gave me a pay raise.  I hadn't heard from her in a year.  So they can come back at anytime and later on.  I know this raises a problem when going through a review, but it should be looked at on an individual basis.  

 

Maybe make yourself a document copying and pasting each  email that you have sent to each client asking them to close the contracts and sending the entire document in with your review proving that you have emailed these clients and got no response.  I would give the clients 7 days to respond before you do that, but at least if you have to close it yourself it is documented that you tried to contact them.

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"

Do the official mods have any position on this issue? Clearly this is a loophole that needs to be adressed... Hardly fair for freelancers to be penalized for something that they have no control over. 


@Preston H wrote:

Williams,

There is not a perfect solution to your plight.

 

It is a Catch-22 situation. Both options (not closing the contracts and thus not being able to finish your account review, or closing the contracts yourself and being penalized for doing so) have negative consequences.

 

This inability of contractors to be able to close contracts once a project has been completed and paid for is one of the glaring flaws in the oDesk system as it is currently set up.

 

This highlights how important it is for contractors to work hard to get clients to officially CLOSE contracts immediately after the work has been done and the clients have released payment.


Preston, please clarify something for me if you're willing. First you wrote, 'closing the contracts yourself and being penalized for doing so' -- what penalties are you referring to? Then in the next paragraph, you wrote, 'This inability of contractors to be able to close contracts once a project has been completed and paid for' -- I'm confused because first you wrote of a penalty for closing contracts and then the inability to close contracts.

Thanks in advance for you guidance.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

John you have asked good questions here.

 

You asked about my statement: "closing the contracts yourself and being penalized for doing so"

 

You asked which penalties I'm referring to.

Let me be clear: If you, as a contractor, work on a project, and then submit the project, and then get paid for the project, you need to ask the client to close the contrat. If the client does not close the contract, but you close the contract yourself, then oDesk penalizes you for this because oDesk wants to see clients close contracts. This may be regarded as an "unsuccessful job." One such instance will not in and of itself cause specific harm to a contractor's account. But if you have a pattern of these, or an accumulation of these combined with other measured numbers, then the "penalty" will be that the contractor's account will be put under review (clients will be blocked from seeing their job applications). Other penalties include how oDesk ranks you in searches or in determining whether or not your job application will be seen by clients or auto-hidden.

re: "I'm confused because first you wrote of a penalty for closing contracts and then the inability to close contracts."

 

John, I should have been more clear. The contractor IS able to close a contract. But the contractor is unable to close a contract without incurring a penalty.

You don't get penalized for closing contracts but you do get penalized for not getting any feedback. Presumably, if you have to close the contract, then you are not in contact with the client and therefore won't get any feedback.

 

oDesk has decided that no feedback equals bad feedback and they take that into account when deciding whether to place your account under review.

David,

Thank you for clarifying this.

David & Preston,

 

thanks for the guidance. I'm busily sending requests for feedback to all the clients' whose contracts I closed before I had a chance to read Preston's post. All I can do now is hope for the best.

 

I'm don't entirely fault myself for my predicament, because I don't want to be pushy and request clients to close contracts and leave feedback, but I guess that's what oDesk expects.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce