I have a client who has been very unresponsive. We have told him before that his emails were being sent back and randomly once we got a hold of him through test. I just now received a request for refund from him stating that we have not been in contact with him since 9/30 and he has not received any updates. This is not true. My last message with him through Upwork was on 10/9 telling him that we have been getting his calls and emails returned, to which he had resopnded. I have copies of draft emails I sent him with rough drafts attached on 9/28, 10/3, and 10/20. We did not receive any notification on the last one that it was kicked back. We also sent him a text message to follow up on the last email after we sent it.
How do I make sure not to allow the request for refund to go through? I cant be sure he doesnt have the draft and doesnt want to pay. I dont see an option to reject the refund.
Thanks!
