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isimoes
Community Member

Unsafe attachment

Hello,

I want to apply for a job which requires filling out a questionnaire: **edited for Community Guidelines**

It always gives me an error message when I try to download the attachment "Questionnaire for Service Agents.doc (15 KB)" (It is not safe to download this file. If you really want to access this file please contact Customer Support.).


Where do I go from here?

Thanks in advance,
Ivo

ACCEPTED SOLUTION
aocumen
Community Manager
Community Manager

Hi Ivo, 

 

The Customer Support Team was able to replicate your experience and will be creating a ticket on your behalf. They will be escalating it to the Technical Support Team to investigate on this further. 


~ Avery
Upwork

View solution in original post

4 REPLIES 4
aocumen
Community Manager
Community Manager

Hi Ivo, 

 

The Customer Support Team was able to replicate your experience and will be creating a ticket on your behalf. They will be escalating it to the Technical Support Team to investigate on this further. 


~ Avery
Upwork
isimoes
Community Member

The Support crew reached out and helped me.

Thank you, Avery!

6b56ec56
Community Member

" It is not safe to download this file. If you really want to access this file please contact Customer Support"

I am unable to access the attachment and gets the above the message . Please advise

Hi Touqeerul,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with the files. Thank you.

~ Goran
Upwork
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