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Up work is very unrewarding for new freelancers

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
11 of 23
Chuck E.,

Every freelancer's expertise is different, but I have no trouble working far less hours than in the usual 9 to 5 and making the living I want to make on Upwork. I am most certainly not unemployed, but self employment is not for everyone and this is even more true for remote-working freelancers. I am surprised any experienced worker would expect otherwise.
9b193774
Active Member
Matthew V C Member Since: Jan 26, 2021
12 of 23

Hi I completely agree. We're treated in a very disposable way by clients, and I can't get any human contact from Upwork either. No (non-bot) chat, not email response, nothing. Probably best to make a dignified exit!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
13 of 23

Matthew V C wrote:

We're treated in a very disposable way by clients, 


Ultimately, we are.

 


Matthew V C wrote:

I can't get any human contact from Upwork either. No (non-bot) chat, not email response, nothing.!


You posted here in the community and had "human contact" within minutes...

 

No need for any exit, dignified or otherwise. Just make sure that you understand the process of working on Upwork correctly before jumping in and making mistakes.

chuckepstein
Active Member
Charles E Member Since: Mar 13, 2019
14 of 23

Yes, you get human contact in the Community section, but the people here have zero power to fix the problems. The paid staff at Upwork is unresponsive, so what does that tell you?

researchediting
Community Guru
Douglas Michael M Member Since: May 22, 2015
15 of 23

Chuck E wrote:

Yes, you get human contact in the Community section, but the people here have zero power to fix the problems. The paid staff at Upwork is unresponsive, so what does that tell you?


If you're referring to the moderators—whose contract status with Upwork is, I believe, mixed—they are responsive within the constraints they are given.

Yes, when people complain about policy, they often have no remit to do anything but repeat corporate boilerplate.

When it comes to broken features, or failures by or misinformation from customer support, they can be extraordinarily helpful in sorting out issues—going far beyond what I expect from forum moderators.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
16 of 23

re: "Yes, you get human contact in the Community section, but the people here have zero power to fix the problems. The paid staff at Upwork is unresponsive, so what does that tell you."

 

The Community Forum is second to none. People here are knowledgeable and helpful. Forum Moderators really are able to get issues in front of the Upwork employees who have the power to change things, and many Moderators have direct access to be able fix things themselves.

 

The overwhelming majority of users' problems can be solved by posting questions here in the Forum and getting advice from non-employee Forum participants.

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
17 of 23

Gemma,

Clients use Upwork for a wide variety of reasons, including, for some, not having to extend the same courtesies to others in cyberspace compared to what is considered good behavior in the real world.

More importantly, many clients also receive a very large number of proposals to their project postings, often from freelancers who have neither the skills nor the experience needed to complete those projects. There is no reason for clients to spend any time responding to those proposals.

To be happy on Upwork you're going to have to develop a mindset that non-responses to your proposals are the norm. Never look back once you've submitted a proposal. 

 

Upwork has allowed you to become a freelancer because Upwork believed you had skills that are in demand from Upwork clients, but it may take you some time and a great deal of unsuccessful proposals to find your niche. Or you may never find it.

 

Only apply to jobs that are a perfect fit for your skillset.

Good luck!

kinector
Community Guru
Mikko R Member Since: Dec 26, 2015
18 of 23
Gemma, Matthew,

I'd recommend you to learn how this ecosystem works. Be a client for just one time. Try it.

I'm 100% with Petra on this.

Just recently I needed a virtual assistant to take care of some financial transactions that just about anyone with basic accounting knowledge can do.

I got over 80 applicants in 2 days!

As a client, I would never, ever, hire anyone on a platform that forced me to click through all those 80 rejected applications when I just needed one decent freelancer to help me.

Do you understand the problem here?

As a freelancer, I WANT Upwork to have lots of clients on the platform. Let's not repel them!

May the best freelancer win. And let's make sure every paying client wins. 😉
96137c0c
Active Member
Gemma B Member Since: Jan 27, 2021
19 of 23

Some of your replies are pretty patronising tbh.

 

I have been the client before so don't assume things about me.

 

I just thought i'd mention how unrewarding it is. Its not only me but others who use the platform think it too.

 

A lot of the time just closing the role once you have got the participant would be enough but i find more and more they're left there in the ether for ages.

 

Its a simple suggestion, that is all.

 

 

 

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
20 of 23

Gemma B wrote:

Some of your replies are pretty patronising tbh.

 

I have been the client before so don't assume things about me.

 

I just thought i'd mention how unrewarding it is. Its not only me but others who use the platform think it too.

 

A lot of the time just closing the role once you have got the participant would be enough but i find more and more they're left there in the ether for ages.

 

Its a simple suggestion, that is all.

 


What's your simple suggestion for forcing clients to respond? 

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