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Muhammad Noman's avatar
Muhammad Noman K Community Member

UpWork Desktop App Showing Black Screen on Windows 7

Hi there,I just downloaded the latest version of the UpWork Desktop app and installed it on Windows 7 Pro 32-bit (SP1). After installation the screen of the UpWork App came up in black screen.

 

The system tray icon is there but when I click anywhere e.g Open Messages, Settings, Open Time Tracker etc It shows black screen.I also tried uninstallation, restarting the laptop and installing a fresh copy again but it still showed the same error. The graphic drivers are installed and up to date.

 

Please find the attachments for details.

5 REPLIES 5
Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

Our team reached out to you via ticket to assist you further with the Desktop app. You can access your tickets on this Link, thank you.

~ Goran
Upwork
Oliver Von's avatar
Oliver Von S Community Member

I have the same problem. I need assistance.

tnx

Aleksandar's avatar
Aleksandar D Community Manager

Hi Oliver Von,

 

Could you please try reinstalling the app to see if that resolves the issue?


If that doesn't work, please try this:

  • Uninstall Upwork Desktop App
  • Remove 'Upwork' directory C:\Users\<username>\AppData\Local\Upwork
  • Start the app again

 

Let us know if this didn't help so that we can assist you further.


Thank you.

~ Aleksandar
Upwork
Shahrukh's avatar
Shahrukh J Community Member

I'm also facing same issue and I already reinstalled it. Please connect for assistance.

Andrea's avatar
Andrea G Community Manager

Hi Shahrukh,

 

You can find advice on how to troubleshoot the Desktop App in this help article. If you still experience problems, report the issue so we can help you. Here’s how:

 

Select your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and choose Send

 

~Andrea