UpWork Desktop App Showing Black Screen on Windows 7

[#1]

Hi there,I just downloaded the latest version of the UpWork Desktop app and installed it on Windows 7 Pro 32-bit (SP1). After installation the screen of the UpWork App came up in black screen.

The system tray icon is there but when I click anywhere e.g Open Messages, Settings, Open Time Tracker etc It shows black screen.I also tried uninstallation, restarting the laptop and installing a fresh copy again but it still showed the same error. The graphic drivers are installed and up to date.

Please find the attachments for details.

[#2]

Hi Muhammad,

Our team reached out to you via ticket to assist you further with the Desktop app. You can access your tickets on this Link, thank you.

[#3]

I have the same problem. I need assistance.

tnx

[#4]

Hi Oliver Von,

Could you please try reinstalling the app to see if that resolves the issue?

If that doesn't work, please try this:

• Uninstall Upwork Desktop App
• Remove 'Upwork' directory C:\Users\<username>\AppData\Local\Upwork
• Start the app again

Let us know if this didn't help so that we can assist you further.

Thank you.

[#5]

I'm also facing same issue and I already reinstalled it. Please connect for assistance.

[#6]

Hi Shahrukh,

You can find advice on how to troubleshoot the Desktop App in this help article. If you still experience problems, report the issue so we can help you. Here’s how:

Select your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and choose Send