UpWork Messages

[mjmoye3]

Not sure if anyone else is having problems, but I've noticed this week that a few messages I sent clients disappeared soon after I posted them. 

I'm talking poof-gone as if I had never written them...and the clients definitely never received them.  

I've also had two different clients tell me that they were having trouble getting messagas to me.

Based on what I saw on UpWork help/solutions, I've turned off my virus and anti-virus, but believe that the problem is still happening. 

Anyone else having trouble with UpWork messages?

Thanks.

[purplepony · Accepted solution]

Milton, unfortunately numerous people have been experiencing the same issue this week and previously as well.  Personally I wouldn't turn off my anti-virus protection.  Sometimes when there are issues on the platform it can help to clear cookies, clear cache, and/or switch browsers.  However, with as many people as seemed to be having the same challenges this week that may not be of assistance.

[mjmoye3]

Thanks for your reply. 

Unfortuantly, I accidently accepted it as a solution. 

[kochubei_valeria]

Hi Milton,

Could you please submit a request here with more information about when the message was sent and whether it was sent from Messages tab or My Jobs page? The team will investigate.

Thank you!

[mjmoye3]

Thanks.

Did so.