Solved: Re: UpWork Desktop App - Page 2

Patricia R. S · ‎01-30-2021

Hello!

UpWork desktop App NOT showing on my MAC desktop and Unable to track hours, futhermore, when I click on the UpWork icon on the top navigation bar and to to Settings... It shows "Signed in as undefined undefined - sign out".... On top of that IF I try to click on the "sign out" the sign out" does not work.

I need to track working hours this weekend. I already contacted with UpWork service and the person that tied to help me couldn't.. PLEASE HELP! Thank you!

Andrea G · ‎02-02-2021

Hi Romeo Bryan,

Could you please try exiting the App, then delete the folder ~/Library/Application Support/Upwork and then re-launch the App? It will ask you to log in again. Please, let us know if the issue persists after that.

Thanks!

~Andrea

View solution in original post

Carlos A · ‎02-12-2021

Thanks Bojan, I'll look forward to it.

Ryan L · ‎03-17-2021

Hello!

I have the same issue. Working in multiple Macs. Upwork seems fine in my Imac but have this issue on my Macbook Pro. Kindly assist as I cannot track hours when using my Macbook Pro.
Thank you!

Joanne P · ‎03-17-2021

Hi Ryan,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Ryan L · ‎03-17-2021

Hi there!

Thank you so much for the quick response.

I have managed to temporarily solve the problem by installing an older version of the app.
Older version I used was around January 2021.

I think I am ok with this in the meantime. I just worry that the issue will recur once I update.
I hope you fix the glitch with the updated versions as there might be other issues that may arise if I continue using the older ones.

Thank you!

Kind regards,
Ryan L.

Mian Nouman R · ‎03-25-2021

I am facing the same issue, however I am unable to download the previous verison of the app.

Could you please share the link for the older version ?

Bojan S · ‎03-25-2021

Hi Mian Nouman,

Could you please try the troubleshooting tips shared in this help article. If the issue persists, please report it following the ’’How do I report a problem?’’ section of the previously shared troubleshooting guide, and our team will assist you directly.

Thank you.

~ Bojan

Ehtasham K · ‎03-27-2021

Hi,

I need help, i am unable to apply on upwork jobs every time i click on Submit A Proposal it says "The link has expired" attached is a screenshot please look into this and resolve it, thanks in advance!

Nikola S · ‎03-27-2021

Hi Ehtasham,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola