Jan 30, 2021 08:03:45 AM by Patricia R. S
Hello!
UpWork desktop App NOT showing on my MAC desktop and Unable to track hours, futhermore, when I click on the UpWork icon on the top navigation bar and to to Settings... It shows "Signed in as undefined undefined - sign out".... On top of that IF I try to click on the "sign out" the sign out" does not work.
I need to track working hours this weekend. I already contacted with UpWork service and the person that tied to help me couldn't.. PLEASE HELP! Thank you!
Solved! Go to Solution.
Feb 2, 2021 09:16:08 AM by Andrea G
Hi Romeo Bryan,
Could you please try exiting the App, then delete the folder ~/Library/Application Support/Upwork
and then re-launch the App? It will ask you to log in again. Please, let us know if the issue persists after that.
Thanks!
Jan 30, 2021 09:08:27 AM by Aleksandar D
Hi Patricia,
I'm very sorry to hear about your troubles. I followed up with the team handling your case and you can expect an update on your support ticket very soon.
Thank you.
Jan 31, 2021 12:57:28 AM Edited Jan 31, 2021 01:00:56 AM by Anuj S
I'm facing the same issue too on Linux since today. I've tried clearing the cache, restarting and reinstalling the app to no avail. Any help would be greatly appreciated!
Jan 31, 2021 07:12:16 AM Edited Jan 31, 2021 08:14:19 AM by Jabin T
Same issue with mine but not on Mac. I cannot sign out when clicking sign out button.
Please help me with this issue. Thanks.
Jan 31, 2021 09:03:53 AM Edited Jan 31, 2021 09:04:58 AM by NikolaS N
Hi Jabin,
I checked and it seems that you already created a support ticket for the issue you are experiencing. If you have any additional questions feel free to follow up on your support ticket and our team will be happy to assist you.
Feb 1, 2021 06:04:22 PM by Mirjalol R
Hi there,
I am experinecing the same issue with the time tracker app on my Macbook laptop. I have reinstalled the app and tried installing the beta version, but it does not help. Please fix this problem as soon as you can.
Regards,
Mirjalol
Feb 1, 2021 07:04:04 PM by Avery O
Hi Mirjalol,
I checked your account and can see that you were able to file support tickets for the issue. It appears that the issue has already been resolved. Let us know if you need further help so that our team can assist you further.
Feb 1, 2021 10:46:36 PM by Julie Anne B
Hi,
I'm experiencing the same issue! Please help! Thank you!
Feb 1, 2021 11:21:05 PM by Joanne P
Hi Julie Anne,
I can see that you have already submitted a support ticket to our team. One of our team members will update your ticket and assist you further in fixing this as soon as possible.
Feb 2, 2021 08:12:41 AM by Romeo Bryan R
I'm currently having the same issue now. Please tell me how to fix this ASAP. Thanks
Feb 2, 2021 09:16:08 AM by Andrea G
Hi Romeo Bryan,
Could you please try exiting the App, then delete the folder ~/Library/Application Support/Upwork
and then re-launch the App? It will ask you to log in again. Please, let us know if the issue persists after that.
Thanks!
Dec 26, 2022 02:10:27 PM by Chris B
This fixed my issue! Pin this to the top! I was looking everywhere on what to do
Jan 13, 2023 11:00:27 AM by Olarewaju D
please where am i going to find ~/Library/Application Support/Upwork location
Jan 13, 2023 01:53:52 PM by Arjay M
Hi Olarewaju,
Thank you for reaching out and reporting this here. Could you clarify if you're not able to open the Desktop app at all or if you're experiencing another problem? Please tell us more information about your concern and if you could also share more details about your operating system, that would be extremely helpful.
Jul 20, 2021 12:36:33 AM by Aleksandar D
Hi Dorotea,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 3, 2021 03:27:37 AM by koral k
Yep i have been facing same issue since from last update and it gives difficult time to track the time for the clients.
Jun 3, 2021 03:30:47 AM by Goran V
Hi Muneeswaran,
Could you clarify if you're not able to open the Desktop app at all or you're experiencing another problem? Could you also share more details about your operating system as well? Thank you.
Feb 3, 2021 05:48:38 AM by Aleksandar D
Hi Iyad,
I followed up with the team handling your case and you can expect an update on your support ticket very soon.
Thank you.
Feb 12, 2021 02:27:22 PM by Carlos A
I'm also having this issue on Garuda Linux, I can open messages but the hour tracker is not showing at all. Also when I try to create a support ticket it keeps loading and becomes unresponsive.
Feb 12, 2021 02:57:30 PM by Bojan S
Hi Carlos,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
The desktop app is not working. I press on the icon but nothing occurs!
I have tried many things such as logging out, delete and redownload, and clearing cookies, but all of these didn't work!