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jacquids
Community Member

Updated desktop app, now won't open

I took the update for the desktop app a couple of days ago, and now it won't open. It just shows loading. I uninstalled, reinstalled, restarted my computer, left it "loading" for hours and it still never opened. 

 

I'm on an almost brand new Windows 10 Lenovo laptop. Anyone else having this issue or know what to do?

 

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Jacqui,

 

I checked your account and it looks like one of our agents have already updated your ticket to assist you directly. Please check the response on this ticket number: 30196873 and kindly follow the instruction provided. Please feel free to reply to the ticket so the agent can assist you further. 

~ Joanne
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