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Updated profile name not reflecting in ID Verification Page

Active Member
Farhan A Member Since: Jun 21, 2019
1 of 4

Hi,

I made a change in my Profile Name from "Farhan Khan" to "Farhan Ahmed" to match it with my Government ID. But right now when I click on Identity Verification I still see "Farhan Khan" as Name so I am not able to verify my account. 

Any one has Idea,how to fix this?

 

Regards

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Farhan,

 

Thanks for reaching out to us. Your account is now reset and the old name will not appear again. Kindly, allow up to 24 hours for the ID process to reset and you should be able to submit your ID again. Let us know if the problem persists.

 

Thank you.

~ Aleksandar
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Active Member
Israr A Member Since: Aug 5, 2018
3 of 4

Hi Aleksandar, 

(As you already edited my post due to community guidelines, I think I posted at the wrong topic earlier so posting it here is more relevant.)

I have a problem to verify my identity, actually, I changed my name from Old_Name (which is my professional name but not official) to New_Name (my official name on the ID card) with the help of Upwork community after explaining the reason, cause it was denied first when I tried to change from settings. 

Now it is New_Name on my Upwork account, I need to verify my identity and when I am trying to upload my identity documents the text box auto-fills to the previous name and not allowing me to enter my official name. (I am attaching the pictures also please view them)

Please suggest me about the next process, Thanking you in advance for your time and support. 

Regards:

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Israr,

 

I'm sorry for the delay in getting a response to you. I already responded to your previous post.

 

Thank you.

~ Aleksandar
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