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Upgrade Issue

Active Member
Misha S Member Since: Mar 10, 2019
1 of 3



I am trying to upgrade my freelancer account, however upwork is rejecting the payment. How do I get around this issue?

Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Misha, 

You can update your name on your account by going to your Contact Info page (Settings > Contact Info) so that it matches the details on your payment method. 

You may need to prepare documents as proof of your name-change, in case the system requests you to upload a document to verify your identity. 

Active Member
Misha S Member Since: Mar 10, 2019
3 of 3

Hello Avery,


Thank you for the response.


I have already changed my name on the account, it is under riview at the moment and so far I haven't been asked to furnish any verifying document.


I just hope the whole process gets done fast as my productivity is being hampered Smiley Happy