This week I decided to upgrade to the Plus membership as it seemed like a good step to me to get more connects and be able to apply for more jobs.
However, when I upgraded I was charnged the $10 monthly fee, I found that I only got 52 connects instead of the 70 as the plan advertizes.
When I got in touch with support they said that when you upgrade you get a pro-rated number of connects for the first month and then with the new month you get the full number of connects, however, this doesn't make sense to me as why would I be charnged the full fee but get only part of the connects?
You either chareg partial fee and give me fewer connects, or change full fees and give me full Connects.
Does that make sense to you?
I can see that you were able to lodge a ticket regarding this issue, and the Customer Support Agent has explained in detail why you only received 52 instead of 70 connects.
We change your billing cycle date when you upgrade, so proration is based on how many days into your Basic plan's billing cycle you were at upgrade. By prorating your Connects we can ensure you always get a fair allotment no matter when you upgrade.
When you upgrade, you keep the Connects you already have and we add on the Plus plan upgrade amount (10 for freelancers or 20 for agencies). We then also give you credit for the days of billing cycle that have passed since your Connects were last refilled.
In your case, your old billing cycle starts on the 24th of each month. You upgraded on the 14th of August, which was 21 days into your old billing cycle. The system gave you 2 connects for each day of your old billing cycle which has passed, plus the 10 additional connects that a user gets every month under a Plus Plan membership. When you upgraded on the 14th of August, you had 0 connects left from your old plan, which is why you only had 52 connects upon upgrade.
You will not be getting the full 70 connects at upgrade because you were already alotted the first 60 connects from your old billing cycle.
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